Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Serinna Adams

Atlanta,GA

Summary

- Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Results-oriented professional dedication to providing outstanding customer service ,to maximize customer satisfaction,

Extensive experience in customer service and communication.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Server

CRU
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Bartender

Hooters
10.2021 - Current
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
  • Certified In-Store corporate trainer
  • Extensive hospitality
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.

Brand Representative

Holister
04.2021 - 10.2021
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Communicated product value, quality and style to educate and entice potential customers.

Bar Back

Steve's Place
01.2019 - 07.2019
  • Checked ID cards and verified bar guests were of legal age
  • Delivered food to customers at bar and tables
  • Adhered to state laws regarding alcoholic beverage services and customer regulations
  • Engaged in suggestive selling and other sales techniques
  • Explained daily specials and beverage promotions to exceed daily sales goals.

Education

Bachelor of Arts - English

Georgia State University
Atlanta, GA
05-2026

High School Diploma -

Tift Co. Highschool
05.2019

Skills

    Safety Awareness

    Upselling techniques

    Bar terminology

    Item promotion

    Menu memorization

Certification

-Certified In-Store corporate trainer - Hooters

- Serv Safe certified

-Licensed to serve alcohol

Interests

  • Community Cleanup
  • Environmental Conservation Projects
  • Creative Writing

Timeline

Bartender

Hooters
10.2021 - Current

Brand Representative

Holister
04.2021 - 10.2021

Bar Back

Steve's Place
01.2019 - 07.2019

High School Diploma -

Tift Co. Highschool

Server

CRU

Bachelor of Arts - English

Georgia State University

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Serinna Adams