Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Serj Bouchanian

Serj Bouchanian

Porter Ranch,CA

Summary

Driven, analytical, and creative professional with 4+ years of experience in the adult industry, specifically within cannabis retail and operations. Skilled in both front-end and back-end roles, including retail management, high-volume cash handling, accounting support, and business planning. Experienced in point-of-sale systems, compliance workflows, and team leadership. Now seeking to transition into a new sector of the adult industry—specifically nightlife and adult entertainment operations—where operational discipline, discretion, and customer experience are key.

Overview

12
12
years of professional experience

Work History

General Manager

Cookies Maywood
01.2024 - Current
  • Took over full leadership of the retail department following a company merger and leadership transition.
  • Revamped payroll processing and assumed responsibility for all company payables, ensuring vendors and operational bills were paid accurately and on time.
  • Collaborated with the company accountant to organize and execute tax filings, clean up financial records, and ensure regulatory compliance.
  • Interviewed, hired, and managed onboarding and offboarding processes, creating smoother transitions and stronger team alignment.
  • Reviewed and reconciled monthly P&L statements across departments to ensure financial accuracy and strategic decision-making.
  • Maintained strict METRC compliance and led SOP overhauls to improve accountability, efficiency, and regulatory adherence.

Retail Manager

Cookies Maywood
03.2023 - 12.2024
  • Revamped the sales strategy and launched targeted advertising campaigns, resulting in a 50% increase in revenue during a critical period.
  • Introduced a customer loyalty program and expanded into delivery.
  • Migrated the store to a new online menu platform to enhance the user experience and streamline inventory visibility.
  • Adjusted tax rates and pricing to maintain compliance while protecting margins.
  • Rewrote opening, closing, and inventory count procedures to improve accuracy and team efficiency.
  • Played a key role during a company merger by implementing new SOPs and adapting workflows.
  • Launched a distribution partnership with Nabis to grow brand reach.

Assistant Manager

Cookies Maywood
03.2021 - 03.2023
  • Provided direct administrative support to the Accountant, assisting with filing, report generation, and internal documentation.
  • Created and maintained retail performance reports to track sales, inventory levels, and team productivity.
  • Managed the weekly schedule for budtenders, ensuring appropriate shift coverage and labor compliance.
  • Assisted with store closing procedures and end-of-day reconciliation to ensure operational accuracy and accountability.

Master Control Operator

Caribbean Broadcasting Network
11.2019 - 03.2021
  • Performed real-time quality control for live newscasts, sports broadcasts, and network programming.
  • Monitored multiple broadcast channels to ensure compliance with FCC regulations and internal standards.
  • Executed precise commercial playback during scheduled programming.
  • Diagnosed and resolved technical issues with broadcast equipment to maintain uninterrupted transmission.

Driver

Red Line Courier Services
01.2018 - 11.2019
  • Safely completed over 35,000 miles of deliveries with a zero-accident record.
  • Recognized as Employee of the Month for reliability, punctuality, and customer service.

Intern

The Weinstein Company
01.2015 - 12.2015
  • Conducted research on potential feature film acquisitions, supporting development executives.
  • Created a pitch presentation that directly contributed to the acquisition of a feature project.

Teller / Operations Supervisor

Wells Fargo
01.2013 - 12.2015
  • Ranked #1 in sales performance across the West Coast region.
  • Earned Gold Status for outstanding customer service and client satisfaction.
  • Handled high-volume cash transactions with precision and adherence to compliance standards.

Social Media Intern

BluEyed Pictures
01.2013 - 12.2013
  • Created and maintained Excel databases of client and agency contacts.
  • Assisted in preparing detailed call sheets for commercial shoots.

Education

First year completed - Business Law

California Western School of Law
San Diego, CA
01.2018

BA - Entertainment Media Management, Business Law

California State University, Northridge
01.2016

Alumnus -

InnerCity Filmmakers
Santa Monica, CA
01.2012

Skills

  • Team Management (Hiring, onboarding/offboarding, scheduling, performance reviews)
  • Regulatory Compliance (California METRC, Local/state cannabis regulations)
  • Multi-Department Accounting (P&L review, tax coordination, budgeting, bill pay)
  • Financial Reporting (QuickBooks, Microsoft Excel, reconciliations)
  • E-Commerce Operations
  • Advertising, Brand Strategy and Marketing
  • Creative Tools (Adobe Photoshop, Lightroom – content creation & product photography)
  • Operational Systems (Microsoft Office Suite: Word, Excel, Outlook)
  • SOP Development & Workflow Optimization

Languages

English
Full Professional
Armenian
Professional Working

Timeline

General Manager

Cookies Maywood
01.2024 - Current

Retail Manager

Cookies Maywood
03.2023 - 12.2024

Assistant Manager

Cookies Maywood
03.2021 - 03.2023

Master Control Operator

Caribbean Broadcasting Network
11.2019 - 03.2021

Driver

Red Line Courier Services
01.2018 - 11.2019

Intern

The Weinstein Company
01.2015 - 12.2015

Teller / Operations Supervisor

Wells Fargo
01.2013 - 12.2015

Social Media Intern

BluEyed Pictures
01.2013 - 12.2013

First year completed - Business Law

California Western School of Law

BA - Entertainment Media Management, Business Law

California State University, Northridge

Alumnus -

InnerCity Filmmakers

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