Keyla Serrano
Homestead,FL
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
10
10
years of professional experience
Work History
Supervisor
Baptist Health South Florida South Florida
Marathon, FL
12.2021 - Current
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Generated reports summarizing patient care activities or other data.
- Answered phones, scheduled appointments, and managed incoming and outgoing emails.
- Assisted in educating new staff members on office procedures and protocols.
- Greeted patients and visitors, verified patient information, maintained patient records.
Lead Medical Assistant
Baptist Health South Florida South Florida
Miami, FL
04.2015 - 12.2021
- Reviewed physician orders for accuracy prior to implementation by Medical Assistants.
- Provided guidance to medical assistants regarding patient care protocols, safety measures, and infection control practices.
- Supervised and coordinated the daily activities of medical assistants; monitored workflow to ensure timely completion of tasks.
- Maintained records of employee attendance, discipline issues, leave requests, training sessions attended by employees.
- Provided support during peak periods or when additional staffing was required due to absences or vacations.
Secretary
Cutler Bay Group Home
Cutler Bay, FL
03.2014 - 03.2015
- Provided direct care and support to individuals with special needs in a residential setting.
- Attended training sessions on relevant topics such as First Aid and CPR certification, medication administration procedures.
- Ensured that all safety precautions were followed during recreational activities.
- Provided transportation services for medical appointments or other necessary errands when needed.
- Monitored clients' physical and emotional well-being and reported any changes to supervisor or other appropriate personnel.
- Assisted individuals with daily activities such as dressing, eating, and hygiene.
Education
Medical Assistant -
ATI Career Training Center - Miami
Miami, FL04-2012
Skills
- Inventory Control
- Staff Management
- Process Improvement
- Data Analytics
- Operations Management
- Schedule development
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Supervisor
Baptist Health South Florida South Florida
12.2021 - Current
Lead Medical Assistant
Baptist Health South Florida South Florida
04.2015 - 12.2021
Secretary
Cutler Bay Group Home
03.2014 - 03.2015
Medical Assistant -
ATI Career Training Center - Miami
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