Serrena Calogar-Santiago
Panera Bread
Niles,OH
2
Languages
1
Certification
4
years of professional experience
Reliable Shift Supervisor with experience in food service operations, staff management, and end-of-shift reporting. Skilled in training new associates, monitoring product quality, and handling register accuracy.
Developed leadership and coordination skills in fast-paced, customer-service-focused environments. Seeking to transition into a new field with strong organizational and communication abilities to contribute to a new team.
Work History
Shift Supervisor
3 Years 10 Months- Monitored product quality, correcting prep and presentation issues to maintain consistency.
- Managed register accuracy, and end-of-shift procedures.
- Supervised shifts, ensuring smooth flow and timely team completion.
- Resolved guest concerns promptly, presenting positive service experience and team accountability.
- Trained new associates on Panera standards, food safety, and guest expectations.
Education
Bachelor of Science - Criminology And Criminal Justices
Awards and Honors
- Dean's List [Semester 1, 2025]
- National Honors Society Member [2024 - 2025]
Extracurriculars
- UA Women's Volleyball Club Member
- Elected Captain of UA Women's Volleyball Club
Additional Studies
- Spanish, Minor
- Forensic Studies, Minor
High School Diploma
Honors & Acknowledgments
- Honor Roll [2021-2025]
Scholarships
- Youll Family Scholarship Recipient
- The Petty Family Foundation Scholarship Recipient
- University of Akron Merit Scholarship Recipient
- Trumbull County Basketball Officials Association Scholarship Recipient
Extracurricular Activities & Organization
- Elected Captain of Niles McKinley Women's basketball team
- Elected Captain of Niles McKinley Women's Volleyball team
- Future Teachers of America Member
- Students For The Environment Member
- Elected to Class Secretary for Niles McKinley High School in 2025
Skills
Employee training
Staff management
Workplace safety
Safety awareness
Documentation and reporting
Team coordination
Complex Problem-solving
Goal setting
Verbal and written communication
Multilingual proficiency
Certification
- ServSafe Certified Food Protection, National Restaurant Association (Valid through: 3/15/2031) — Certification Number: [28854600]
Languages
Spanish
Professional Working
American Sign Language
Full Professional
Timeline
Shift Supervisor
Panera Bread
12.2022 - CurrentRead More
University of Akron
Bachelor of Science from Criminology And Criminal Justices
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Niles McKinley
High School Diploma
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