Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Serrina Hernandez

San Antonio,Texas

Summary

Accomplished Shift Supervisor and Pharmacy Cashier at CVS Pharmacy, adept in cash handling expertise and problem-solving, ensuring operational excellence and customer satisfaction. Skilled in HIPAA regulations and pharmacy terminology, excelling in employee training and inventory management, contributing to a significant improvement in efficiency and service quality.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Pharmacy Cashier (experience)

CVS Pharmacy
11.2022 - Current
  • Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
  • Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
  • Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.

Shift Supervisor

CVS
11.2022 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Associate of Applied Science - Clinical Research Coordinator

Northwest Vista College
San Antonio, TX
12.2024

Skills

  • HIPAA Regulations
  • Maintaining cleanliness
  • Cash handling expertise
  • Organization and prioritization
  • Inventory Management
  • Problem-Solving
  • Employee Training
  • Pharmacy Terminology Knowledge

Certification

Transporting Dangerous Goods, Mayo Clinic Laboratories - 05/2024

Timeline

Pharmacy Cashier (experience)

CVS Pharmacy
11.2022 - Current

Shift Supervisor

CVS
11.2022 - Current

Associate of Applied Science - Clinical Research Coordinator

Northwest Vista College

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Serrina Hernandez