Sesen Tesfay
Alexandria,VA
Summary
I am a dedicated individual with a strong educational background. I earned my Associate's degree in Business Technology from Northern Virginia Community College, achieving the remarkable distinction of making the Dean's List twice and graduating cum laude, highlighting my academic prowess and commitment to excellence. Currently, I am a student at Virginia Tech, majoring in Cybersecurity, where I continue to expand my knowledge and skills in this dynamic field.
Furthermore, I have gained valuable real-world experience as a pharmacy technician, holding a pharmacy technician license. This experience has allowed me to develop a strong foundation in healthcare and pharmaceuticals, which complements my academic pursuits and enriches my skill set.
Overview
6
6
years of professional experience
Work History
Receptionist
Dolce Vita Salon & Day Spa
01.2024 - Current
- Handling queries and complaints via phone, email and general correspondence
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Supervisor
&Pizza
06.2021 - 05.2022
- Make- 200+ Pizzas per shift
- Certified Trainer- Train and evaluate new team members
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Pharmacy Technician
CVS Pharmacy
10.2021 - 01.2022
- Assist pharmacists in securely filling prescriptions, resolving insurance concerns, providing point-of-care diagnostics, and, in certain situations, receiving training to administer vaccinations
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Sales Associate
AMC Movie Theater
06.2018 - 01.2021
- Employee of the month for June 2019, September 2020 and December 2020
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Cybersecurity Management Analytics
Virginia Tech
Blacksburg, VA05.2025
Associate of Science - Business Administration
Northern Virginia Community College
Alexandria, VA05.2023
High School - AP Capstone Diploma Scholar
T.C. Williams High School
06.2021
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Office Administration
- File Management
- Typing Speed
Skills
60 words per minute, 95%
Languages
Tigrinya
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Receptionist
Dolce Vita Salon & Day Spa
01.2024 - Current
Pharmacy Technician
CVS Pharmacy
10.2021 - 01.2022
Supervisor
&Pizza
06.2021 - 05.2022
Sales Associate
AMC Movie Theater
06.2018 - 01.2021
Bachelor of Science - Cybersecurity Management Analytics
Virginia Tech
Associate of Science - Business Administration
Northern Virginia Community College
High School - AP Capstone Diploma Scholar
T.C. Williams High School
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