Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sesha Sankara

Ijamsville,Maryland

Summary

Dynamic professional with a proven track record at Seattle Bank and Tech Mahindra, AT&T, excelling in customer service and technical solutions. Expert in financial services and business development, achieving high customer satisfaction ratings and streamlining project outcomes. Skilled in investment advisory and leveraging technology for continuous improvement.

Overview

10
10
years of professional experience

Work History

Relationship Banker

Seattle Bank
07.2019 - 03.2020
  • Adapted products and services to suit customers' changing financial circumstances.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Cultivated strong customer relationships by providing tailored advice and services.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Tailored investment advice to align with clients' financial goals, fostering long-term growth.

Technical Associate

Tech Mahindra, AT&T
05.2010 - 06.2014
  • Evaluated system performance metrics by leveraging analytical tools, providing actionable insights for continuous improvement initiatives.
  • Improved project outcomes by actively participating in the planning, analysis, design, development, testing, deployment, and maintenance phases of various software applications.
  • Optimized code quality and maintainability by conducting thorough code reviews and providing constructive feedback to peers.
  • Increased productivity within the team by developing custom scripts for automating repetitive tasks and minimizing human error.
  • Drafted business requirement document (BRD), Use Case Specifications and Change Request along with the
    Business Group and the IT project group members for various projects and service requests
  • Coordinated the evaluation, scope, and completion of new development requests.
  • Created and maintained JIRA user stories to ensure accurate documentation and perform technical grooming.
  • Prepared architecture documentation and diagrams such as data flows across integration.
  • Created XSD/XML files using the Oxygen XML Editor and worked on high and low level designs using the IBM
    RSA tools.
  • Prepared design documents, including HLD, LLD, and other project related documentation.
  • Developed data elements required for communication between interfaces and managed changes to orders using
    task web client.
  • Performed OSM installation, validated data, and resolved installation and configuration issues as needed.
  • Collaborated with the development teams for defect resolution and script configuration.
  • Designed process flows and use cases for project tasks and developed cartridges using OSM 7.0.3 technology.
  • Analyzed interaction between the different components (AIA, ASAP, BRM, CRM) involved in the project and
    created the data elements required for communication between interfaces.
  • Implemented SOAP for the exchange of XML based messages between actors in the SOA.

Education

Bachelor of Science - Information Technology

Jawaharlal Nehru Technological University
Hyderabad, India

Skills

  • Financial Services
  • Customer Service-Oriented
  • Investment Advisory
  • Cash Handling
  • Teller Support
  • Business Development

Languages

English
Full Professional

Timeline

Relationship Banker

Seattle Bank
07.2019 - 03.2020

Technical Associate

Tech Mahindra, AT&T
05.2010 - 06.2014

Bachelor of Science - Information Technology

Jawaharlal Nehru Technological University

Similar Profiles

CREATE PROFILE
Sesha Sankara