Sesley Curtis
Irving,TX
Summary
Accomplished Property Manager with a strong track record in optimizing property operations and enhancing financial performance. Demonstrated expertise in administrative and financial analysis, complemented by exceptional communication and time management skills. Skilled in conflict resolution and mediation, consistently maintaining high occupancy rates while driving revenue growth. Committed to leveraging industry knowledge to achieve operational excellence and tenant satisfaction.
Overview
6
6
years of professional experience
Work History
Property Manager
Harbor Group Management Company
Irving, Texas
06.2024 - Current
- Assessed team performance to identify training needs and opportunities.
- Enforced rental payment policies and contacted delinquent accounts through phone communications.
- Collaborated with maintenance teams and contractors to expedite post-move-out turnovers.
- Resolved tenant concerns swiftly to ensure satisfaction.
- Generated monthly reports highlighting revenue growth and expenses.
- Designed leasing strategies to achieve optimal occupancy rates.
- Crafted and supervised budgets for comprehensive maintenance and operations.
Property Manager
CAF Management
Grapevine, TX
09.2022 - Current
- Performed routine property inspections to verify adherence to safety standards.
- Created and executed leasing strategies to enhance occupancy rates.
- Evaluated rental applications using set guidelines.
- Negotiated various property management contracts and rental agreements.
- Oversaw prompt resolution of maintenance requests from tenants.
- Managed vendor relationships for repairs and renovations.
- Secured timely rental payments by consistently following up with delinquent tenants.
- Recorded financial transactions precisely, covering rent collections, security deposits, and various income sources.
- Formulated policies for tenant relations and rule enforcement within properties.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
Assistant Manager
CAF Management
Grapevine, TX
03.2022 - 09.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
Interim Assistant Manager
Tipton Group
Fort Worth, TX
08.2021 - 02.2022
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Access move out conditions of and have a final account statement sent with the final disposition within 7 days of move out.
- Addressed and resolved complaints, concerns and service requirements to deliver prompt satisfaction
- Checked common areas regularly to keep neat, clean and free of debris.
- Collected monthly assessments, rental fees, deposits and payments.
Leasing Professional
Tipton Group
Fort Worth, TX
05.2019 - 08.2021
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Received rent payments and tracked transactions in accounting software.
Education
Some College (No Degree) - Real Estate Training
Tarrant County College District
EulessHigh School Diploma -
Chisholm Trail High School
Fort Worth, TXSkills
- Leasing Market Expertise
- Effective Time Management
- Fair Housing Compliance
- Microsoft Office Proficiency
- Skilled Communicator
- Regulatory Compliance Oversight
- Real Estate Management
- Vendor Relationship Management
- Business Management Expertise
- Effective Maintenance Scheduling
- Contract Management
- Tenant Engagement
- Technical Maintenance Knowledge
- Legal Expertise
- Lease Renewal Management
- Revenue Collection
Accomplishments
- Certificate of Achievement: The Dale Carnegie Course
- Leadership Round Table
Timeline
Property Manager
Harbor Group Management Company
06.2024 - Current
Property Manager
CAF Management
09.2022 - Current
Assistant Manager
CAF Management
03.2022 - 09.2022
Interim Assistant Manager
Tipton Group
08.2021 - 02.2022
Leasing Professional
Tipton Group
05.2019 - 08.2021
Some College (No Degree) - Real Estate Training
Tarrant County College District
High School Diploma -
Chisholm Trail High School