Seth Banks
Charlottesville,VA
Summary
Hardworking Full Service Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Overview
24
24
years of professional experience
Work History
Asst. Manager/ Cashier/Sorter
The Salvation Army Family Store & Donation Center
04.2022 - 06.2023
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Online Seller
Rainbow Rocket Apparel
02.2022 - 03.2022
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Resolved customer disputes courteously to enhance customer satisfaction.
- Created clear, precise and properly detailed product and service information on website.
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Analyzed customer trends and provided insights to improve customer experience.
Solar Design Engineer/Installer Service Specialist
CubeX Solar
11.2020 - 01.2022
- Designed customized solar photovoltaic (PV) systems to customer specifications by incorporating desired metrics and associated technical considerations.
- Worked directly with project construction leads to execute plans according to prescribed budgets and time commitments.
- Developed standardized procedures and checklists for implementation across multiple worksites, streamlining repeatable project installations.
- Communicated relevant design changes and updates to customers in advance of implementation to cultivate collaborative working relationships.
Senior Project Manager
DynaSolar EPCM
09.2012 - 11.2020
- Oversaw large portfolios of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
Solar Consultant
ArcPro Solar Consulting LLC
07.2011 - 08.2012
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Vetted potential projects for clients and investors.
- Prepared or reviewed detailed design drawings, specifications or lists related to solar installations.
- Proposed commercial sustainability practices and solar installations, reducing energy costs and environmental impact.
Site Supervisor
Genesis Renewable Energy
01.2010 - 07.2011
- Oversaw personnel safety and efforts at work site.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Resolved issues among team members to keep solar project installations running smoothly.
Foreman Electrician
Pacific Island Solar
11.2008 - 12.2009
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Worked from ladders, scaffolds and roofs to install solar PV, electrical wiring, equipment and fixtures.
- Analyzed blueprints to determine where to run wires, install electrical outlets and connect wires to central circuit panels.
- Tested continuity of circuits in electrical wiring, equipment and fixtures.
Foreman/Lead Solar Installer
Solaris Solar Inc.
10.2005 - 08.2008
- Installed solar panels on multiple residential and commercial properties to meet customer requirements.
- Used drawings, schematics, and instructions to properly install PV systems in accordance with codes and standards.
- Assembled, wired and connected solar panels to existing components and systems.
- Troubleshot electrical issues related to solar panel installation and implemented swift resolutions.
- Developed efficient installation techniques to decrease labor time.
- Put in place systems consistently surpassing code and safety standards.
Copy Center Associate/ Delivery Driver
Campus Copy Center
08.2003 - 08.2005
- Assessed customer needs to deliver satisfactory experiences.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Completed complex customer orders accurately and within quoted time limit.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Delivered completed orders to customers via delivery vehicle to the University of Pennsylvania and the Greater Philadelphia area.
Carpenter
Martin Horn Construction
06.2001 - 06.2003
- Planned and executed work with proper tools and materials to maximize productivity.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Followed established job site safety regulations and maintained safe and clean work area.
Porter/Deli Worker
Bellair Market
05.1999 - 04.2001
- Opened new inventory and rotated stock by dates to maintain freshness.
- Carefully prepared sandwiches and other orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Bachelor of Arts - English Literature
Guilford College
Greensboro, NC05.2000
High School Diploma -
Charlottesville High School
Charlottesville, VA06.1996
Skills
- Superior Work Ethic
- Customer Service
- Order Management
- Desktops, Laptops and Mobile Devices
- Verbal and Written Communication
- Time Tracking
- Quality Assurance
- Effective Working Relationships
- Customer Loyalty
- Customer Inquiries
- Customer Needs Determination
- Inventory Tracking and Management
Timeline
Asst. Manager/ Cashier/Sorter
The Salvation Army Family Store & Donation Center
04.2022 - 06.2023
Online Seller
Rainbow Rocket Apparel
02.2022 - 03.2022
Solar Design Engineer/Installer Service Specialist
CubeX Solar
11.2020 - 01.2022
Senior Project Manager
DynaSolar EPCM
09.2012 - 11.2020
Solar Consultant
ArcPro Solar Consulting LLC
07.2011 - 08.2012
Site Supervisor
Genesis Renewable Energy
01.2010 - 07.2011
Foreman Electrician
Pacific Island Solar
11.2008 - 12.2009
Foreman/Lead Solar Installer
Solaris Solar Inc.
10.2005 - 08.2008
Copy Center Associate/ Delivery Driver
Campus Copy Center
08.2003 - 08.2005
Carpenter
Martin Horn Construction
06.2001 - 06.2003
Porter/Deli Worker
Bellair Market
05.1999 - 04.2001
Bachelor of Arts - English Literature
Guilford College
High School Diploma -
Charlottesville High School
Similar Profiles
Grant MillerGrant Miller
Volunteer at The Salvation Army Family Store & Donation CenterVolunteer at The Salvation Army Family Store & Donation Center
Matthew BlackMatthew Black
Family Stores Supervisor at The Salvation Army Family Store & Donation CenterFamily Stores Supervisor at The Salvation Army Family Store & Donation Center
Amit BarotAmit Barot
Welfare Sector Officer at The Salvation Army Family Store & Donation CenterWelfare Sector Officer at The Salvation Army Family Store & Donation Center