Seth Bedell

• Identified opportunities for cross-selling additional products and services.
• Performed regular follow-ups with prospects to close deals in a timely manner.
• Developed key customer relationships to increase sales.
• Negotiated deals and handled complaints or objections.

• Focused on project monitoring and management by developing forecasts and tracking expenses.
• Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
• Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
• Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
• Drove continuous improvement of project delivery process by providing strong leadership.
• Set project schedules and oversaw milestones for duration of project.

Represent Expedia in a professional and positive manner.
Researched, analyzed, and resolved customer cases by using appropriate tools and resources to assess situations and craft resolutions appropriate, while keeping ownership of the issue.
Contacted customers, travel partners, and internal teams via phone and email.
Handled queues for areas of responsibility to ensure response time goals are met.
Researched and analyzed data from various sources (Airline Computer Reservation System (CRS) Logs, Website, Voyager, EPC, NICE Tool, Glassbox System, etc.) related to customer and supplier issues.
Identified problems, conduct root cause analysis and propose forward looking solutions.
Documented and provided executive reporting on individual issue outcomes as well as proposals for future prevention.
Worked side by side with management for the overnight team for Tier 3 in coaching opportunities, employee growth and development as well as promoting a competitive and welcoming environment for all agents.

• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Fostered relationships with customers to expand customer base and retain business.
• Improved overall customer purchasing experiences to promote steady revenue.
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
• Demonstrated product features to align with customer needs.

• Identified and corrected performance and personnel issues to reduce impact to business operations.
• Complied with company policies, objectives and communication goals.
• Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
• Coached staff members to develop long-term career goals.
• Enforced company policies, answered coworkers' questions and trained new personnel.