Summary
Overview
Work History
Education
Skills
Timeline
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Seth DeGraves

Ruckersville,Virginia

Summary

Dynamic and results-driven professional with 10+ years of experience in Customer Service industries. Seeking to leverage expertise in customer interaction while relocating back to Lynchburg, VA. Committed to contributing to the local community and bringing a proven track record of success in customer satisfaction, sales, and logistics to a role that aligns with a passion for people. Excited to bring skills and enthusiasm to a new opportunity in Lynchburg, VA.

Overview

4
4
years of professional experience

Work History

Assistant Manager, Customer Operations

Old Navy, Gap Inc.
06.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Sleep Expert/Salesperson

Mattress Firm
02.2024 - 06.2024
  • Worked to build relationships with customers and built potential for additional sales.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Recorded accurate and efficient records in customer database.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly, increasing store revenue projections by $100,000 in just one month.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Assistant Store Manager

Oliva Oils, LLC
03.2022 - 10.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Analyze sales data to identify trends and make informed decisions for improving overall store performance, increasing the average daily sales revenue by $300 a day.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Assistant Store Manager/Sales Manager

Hometown Sales & Leasing
07.2020 - 07.2021
  • Streamlined inventory management processes to minimize stock discrepancies and ensure optimal availability of products.
  • Utilized social media platforms effectively to showcase new arrivals, share design ideas, promote sales events, increasing brand visibility online.
  • Regularly updated product knowledge through vendor meetings/industry resources to offer customers the most current and accurate information on available furniture items.
  • Established strong relationships with customers and negotiated favorable pricing to increase profit margins.
  • Achieved sales targets consistently by effectively motivating team members, implementing strategic initiatives, and adapting to market fluctuations. Raising store monthly revenue by $20,000 over a period of two months.

Education

Bachelor of Science - Criminal Justice: Strategic Intelligence

Liberty University
Lynchburg, VA

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Budgeting and finance
  • Problem Resolution
  • Negotiation and Conflict Resolution
  • Emergency Response
  • Process Improvement

Timeline

Assistant Manager, Customer Operations

Old Navy, Gap Inc.
06.2024 - Current

Sleep Expert/Salesperson

Mattress Firm
02.2024 - 06.2024

Assistant Store Manager

Oliva Oils, LLC
03.2022 - 10.2023

Assistant Store Manager/Sales Manager

Hometown Sales & Leasing
07.2020 - 07.2021

Bachelor of Science - Criminal Justice: Strategic Intelligence

Liberty University

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Seth DeGraves