Seth Hammond

• Managed the coordination of client bookings and financial investments to ensure an ideal and perfect stay at their desired destination.
• Handled financial and product auditing for the workplace to ensure accurate records and communications between sales and accounting teams.
• Led efforts to improve upon existing auditing procedures to make a more thorough and user-friendly experience that could be handled in the midst of other late night duties
• Continuously demonstrated understanding with clientele and upselling when faced with user errors that had negatively impacted guest experiences in order to improve overall experiences and leave lasting positive impressions of staff.

• Provided aid in transactions and gave financial advice regarding loans, savings and secured funds.
• During an experience when a member had come into a large amount of assets, I furthered the company and member's interests by encouraging and closing on an investment certificate through our company.
• Maintained a friendly and hospitable environment with coworkers and members alike, resulting in efficient and memorable service.
• Explained credit union products, fees, and eligibility requirements in clear terms.
• Balanced cash drawers and resolved daily variances with strong attention to detail.
• Resolved routine member issues promptly while escalating complex concerns to appropriate teams.
• Achieved a high score in a company-wide fundraiser, strengthening community relationships that led to increased member engagement in loans and investments.

• Excelled in extracurriculars such as Drama, Debate, and Forensics.
• Participated in community outreaches such as Pep Band, Carols, Candlelights, and Deserts, and Drama, Debate, and Forensic's Random Acts.
• Completed AP courses in US History and English Literature and Composition.

For the final year of secondary education, I had elected to take the majority of my classes through the college, the most prevalent of which being Writing Across Contexts which is taken online, allowing me to connect with colleagues from across the peninsula and beyond through the various group projects.