Seth Hidalgo
New Orleans,LA
Summary
Results-driven Retail Store Manager with a proven track record of leading multi-million-dollar retail operations, driving revenue growth, and developing high-performing teams. Expertise in KPI analysis, strategic merchandising, operational efficiency, and employee development. Successfully achieved 12% year-over-year sales growth, improved employee retention by 20%, and elevated district performance rankings through effective leadership, process improvements, and customer-focused strategies.
Overview
9
9
years of professional experience
Work History
Store Manager
Call It Spring
Baton Rouge, Louisiana
10.2019 - 2025
- Managed a high-volume retail location generating over $3 million in annual sales.
- Increased year-over-year sales by 12% through strategic merchandising, employee coaching, and customer engagement.
- Exceeded annual sales goals by 9%, contributing to increased store revenue and profitability.
- Successfully managed and developed a team of 20+ employees, including assistant managers, supervisors, and sales associates.
- Improved employee retention by 20% through effective coaching, recognition, and professional development.
- Promoted 5 associates into leadership positions through mentorship and succession planning.
- Increased employee productivity by 12% through performance management and targeted training initiatives.
- Improved customer conversion rates by 6% through sales coaching and strategic product placement.
- Increased average transaction value by 8% through upselling and cross-selling initiatives.
- Successfully improved store ranking from #16 to #4 within the district based on overall sales and operational performance.
Co-Manager
Aldo Shoes
Baton Rouge, Louisiana
11.2016 - 09.2018
- .Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Utilized CRM systems to manage customer relationships and personalize service.
- Identified and implemented process improvements to streamline store operations.
- Partnered with senior leadership to execute business strategies, improve store profitability, and maintain company standards.
- Drove sales performance by monitoring key performance indicators (KPIs), identifying opportunities for improvement, and implementing sales strategies.
Assistant Store Manager
Bebe
Baton Rouge, Louisiana
02.2013 - 10.2015
- Supervised staff performance, coaching, and shift coverage for store teams
- Collaborated with district leadership on staffing, merchandising, and store goals
- Trained new associates on register use, sales procedures, and store systems
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Reviewed reports to support labor planning, ordering, and operational decisions
- Recruited new staff members through job postings, interviews, and reference checks.
- Analyzed financial data to identify areas of improvement and implement strategies to increase profitability.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Streamlined communication channels, improving information flow and decision-making speed.
Assistant Store Manager
Forever 21
Baton Rouge, Louisiana
07.2010 - 01.2013
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled scheduling for store shifts to achieve adequate staffing.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
Lead Key Holder
Love Culture
Baton Rouge, Louisiana
05.2009 - 09.2010
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Reviewed daily sales reports for accuracy, recommending actionable strategies to enhance sales performance.
- Collaborated with team members to identify and resolve operational issues, enhancing overall team performance.
- Coordinated staff schedules and task assignments to ensure efficient daily operations and optimal coverage.
- Trained new associates on register use, store policies, and customer service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Assumption High School
Napoleonville, LASkills
- Retail Operations Management
- Sales Performance Tracking
- KPI analysis
- Process improvement
- Revenue Optimization
- CRM systems
- Change Management
- Talent Development and Succession Planning
- Employee Engagement and Retention
- Multi-department operations
- Cross-Functional Leadership
- Effective communication
- Conflict management
- interpersonal skills
- ATS software
Timeline
Store Manager
Call It Spring
10.2019 - 2025
Co-Manager
Aldo Shoes
11.2016 - 09.2018
Assistant Store Manager
Bebe
02.2013 - 10.2015
Assistant Store Manager
Forever 21
07.2010 - 01.2013
Lead Key Holder
Love Culture
05.2009 - 09.2010
Assumption High School