Seth Hill
4411 W Kaylah Dr, Tucson,AZ
Summary
Dynamic professional with over 14 years of experience in liability and injury claims handling. Skilled in verbal and written communication, claims investigation, and evaluating policy contracts. Committed to delivering amicable settlements, while keeping the insured(s) informed and ensuring their financial protection, also while mentoring junior adjusters to optimize team performance.
Overview
20
20
years of professional experience
Work History
Liability Claims Adjuster
GEICO
Tucson, AZ
01.2012 - Current
- Evaluating liability claims to determine if coverage applies to the loss.
- Investigated claims to assess percentage of responsibility the insured or other parties may owe for in a given incident based on the merits of the evidence.
- Reviewing medical records and bodily injury settlement demands
- Negotiating claims with claimants and/or their counsel working to settle all claims for the amicable appropriate settlement amounts balancing the demands of the claimants and their counsel.
- Resolved disputes effectively through mediation efforts between involved parties as an alternative to litigation when possible; reducing costs associated with lengthy court proceedings.
- Keeping all involved parties updated on the investigation, claim, and settlement status by phone and written correspondence.
- Collaborated with legal teams to resolve complex claims disputes effectively.
- Analyzed loss data to identify trends and recommend process improvements.
- Quality Assurance : Review calls and files to ensure appropriate claim handling that adherent to regulatory standards, company guidelines and the enhancement of the experience of the customer.
- Mentored junior adjusters on best practices in claims handling, negotiations and customer service.
- Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
Roadside Assistance Dispatcher
Agero
Tucson, AZ
01.2010 - 01.2012
- Coordinated emergency roadside assistance requests, ensuring swift and effective service delivery.
- Utilized dispatch software to track service vehicles and optimize response times.
- Communicated with service providers to confirm availability and enhance operational efficiency.
- Was integral in establishing a per event dispatch program for customers without coverage and facilitating services between customers and the service providers.
- Mentored junior dispatch staff, promoting best practices in customer service and communication protocols.
Customer Service Representative
APAC Customer Services
Tucson, AZ
01.2006 - 08.2010
- Handled varying calls for different corporate clients ranging from Medicare Enrollment, hotel bookings, and event scheduling.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
No Degree -
Pima Community College
Tucson, AZNo Degree - Dance
University of Arizona
Tucson, AZHigh School Diploma -
Catalina Foothills High School
Tucson, Az05-2000
Skills
- Verbal and written communication
- Negotiation
- Evaluation of coverage and policy contracts
- Liability analysis and critical thinking
- Claims investigation
- Microsoft office
- Mentoring
Accomplishments
- In 2025, settled over 650 bodily injury claims with represented and unrepresented claimants.
- Has consistently exceeded the claim settlement goals for the past 3 years ranking among the top closing adjusters in the department.
- Maintained an overall quality ranking of 99.5% on file quality which exceeded the 97% department goal.
- Was in the 10 ten associates in the department country wide for individual closures.
- Integral in establishing an early claim resolution department.
Languages
Spanish
Limited Working
Timeline
Liability Claims Adjuster
GEICO
01.2012 - Current
Roadside Assistance Dispatcher
Agero
01.2010 - 01.2012
Customer Service Representative
APAC Customer Services
01.2006 - 08.2010
No Degree -
Pima Community College
No Degree - Dance
University of Arizona
High School Diploma -
Catalina Foothills High School