Seth Hinrichs
West Des Moines,Iowa
Summary
Dynamic manager with a proven track record at Culver's Restaurant, excelling in team building and conflict resolution. Expert in enforcing health regulations and enhancing guest satisfaction through effective communication. Skilled in training staff to achieve high performance, ensuring a safe and welcoming dining environment. Committed to continuous improvement and operational excellence.
Overview
4
4
years of professional experience
Work History
Manager
Culver's Restaurant
West Des Moines, Iowa
05.2025 - Current
- Trained and mentored staff on customer service and food safety protocols.
- Supervised daily restaurant operations and ensured high-quality service standards.
- Enforced health and safety regulations to create a safe dining environment.
- Resolved customer complaints promptly to enhance guest satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
Team Lead
Panera
West Des Moines, Iowa
04.2022 - 04.2024
- Supervised the daily work of staff to ensure work prioritization and quality.
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability.
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
- Assumed responsibility for resolving technical issues when required; testifying technical troubleshooting competency.
Service technician
Heartland Tire and Auto
Waukee, Iowa
04.2022 - 08.2022
- Replaced worn-out components with genuine parts for optimal performance of the system.
- Followed safety protocols when performing service and repairs.
- Utilized strong communication skills to efficiently interact with customers and provide technical advice.
- Identified parts needed for repairs and ordered them as needed.
- Maintained detailed records of service visits and customer requests.
- Remained up-to-date on technical and product knowledge within area of responsibility.
- Conducted preventative maintenance on equipment to optimize performance.
- Used electronic test equipment and hand tools to perform preventative maintenance checks and adjustments.
- Troubleshot and repaired various electronic systems to resolve customer issues.
Insider
Marco's Pizza
Waukee, Iowa
06.2021 - 04.2022
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
- Participated in ongoing training to enhance own job skills and knowledge.
Skills
- Time management
- Effective communication
- Critical thinking
- Active listening
- Creative thinking
- Team building
- Public speaking
- Conflict resolution
Timeline
Manager
Culver's Restaurant
05.2025 - Current
Team Lead
Panera
04.2022 - 04.2024
Service technician
Heartland Tire and Auto
04.2022 - 08.2022
Insider
Marco's Pizza
06.2021 - 04.2022