Seth Hodsdon
Kenai,AK
Summary
Proven customer service expert from Walgreens, adept in POS system operation and maintaining composure under pressure. Enhanced customer satisfaction through efficient transaction handling and resolving complaints, boosting loyalty. Trained new staff, showcasing reliability and punctuality. Achievements include high accuracy in cash handling and exceptional customer service delivery.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Walgreens
10.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Dishwasher
The Catch Restaurant & Bar
03.2024 - Current
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Front End Associate
Walmart
06.2024 - 09.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Nikiski High
Nikiski, AKSkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer inquiries
- POS system operation
Timeline
Customer Service Cashier
Walgreens
10.2024 - Current
Front End Associate
Walmart
06.2024 - 09.2024
Dishwasher
The Catch Restaurant & Bar
03.2024 - Current
Nikiski High