Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Seth kyer

Port Orange

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Representative

Health Insurance Associates
09.2016 - 04.2025
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Maintained current knowledge of evolving changes in marketplace.

Customer Service Representative

Health Insurance Associates
09.2016 - 04.2025
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests for products, services, and company information.
  • Promptly responded to inquiries and requests from prospective customers.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Cross-trained and provided backup support for organizational leadership.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Cross-trained and backed up other customer service managers.

Education

GED -

Daytona State College
Daytona Beach, FL
04-2012

Skills

  • Competitor research
  • Lead prospecting
  • Sales closing
  • Objection handling
  • Customer service
  • Time management
  • Customer retention
  • Customer relations
  • Cold calling
  • Closing sales
  • Pipeline building

Certification

  • Licensed Health Insurance Agent - 09/01/2016-04/18/2025

Languages

English
Full Professional

Timeline

Sales Representative

Health Insurance Associates
09.2016 - 04.2025

Customer Service Representative

Health Insurance Associates
09.2016 - 04.2025

GED -

Daytona State College

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Seth kyer