Seth Lamanna
Torrington,CT
Summary
Enthusiastic Sales and Customer Service Representative with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work History
Salesperson
Northwest Hills Jeep Dodge Ram Chrysler
04.2021 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Logged reports, expenses, receipts, and sales in company database.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
Construction Laborer
Stamford Wrecking
04.2019 - 03.2021
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Worked with contractors and other tradespeople to meet project specifications and deadlines.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Operated power equipment to move materials and promote job efficiency.
- Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Osha 10 Certified
- First aid and CPR Certified
Pizza Maker
Gios Pizza
01.2015 - 04.2018
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Monitored and maintained clean working areas and cooking surfaces.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
- Used pizza cutter to slice pizzas according to size and customer specifications.
Education
No Degree - Public Speaking
Northwestern Connecticut Community College
Winsted, CT03.2018
High School Diploma -
Torrington High School
Torrington, CT06.2015
Skills
- Account Management
- Cross-Selling Products and Services
- Customer Engagement
- Negotiation
- Reference Selling
- Customer Care
- Relationship Selling
- Up-Selling
- Networking
- Relationship Building
- Strong communication
- Active listening
- Product knowledge
Timeline
Salesperson
Northwest Hills Jeep Dodge Ram Chrysler
04.2021 - Current
Construction Laborer
Stamford Wrecking
04.2019 - 03.2021
Pizza Maker
Gios Pizza
01.2015 - 04.2018
No Degree - Public Speaking
Northwestern Connecticut Community College
High School Diploma -
Torrington High School
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