SETH LAVENZA
Lewisville,TX
Summary
Knowledgeable Leasing agent with proven background in leasing properties and maintaining high occupancy rates. Successfully managed tenant relations and lease negotiations, contributing to tenant satisfaction and retention. Demonstrated strong communication and organizational skills.
Overview
6
6
years of professional experience
2017
2017
years of post-secondary education
Work History
Seller Operations Associate
Vivid Seats
Coppell
02.2025 - 12.2025
- Manage transactions and relationships with sellers and customers who have placed orders through the Vivid Seats marketplace.
- Respond to incoming inquiries (via calls and emails) about events, orders, and seller-related questions.
- Navigate and monitor order queues; identify orders that need attention and assist in real time.
- Investigate and resolve customer experience issues, including determining what went wrong (where fault lies) and coming up with fair and constructive solutions.
Leasing Agent
Avanti On Centeral
Bedford
01.2023 - 02.2025
- Marketing vacant properties
- Processing applications
- Managing tenant move-in & move outs
- Preparing and executing lease agreements
- Conducting background and credit checks and reaching out to verify information
- Giving tours and maintaining tenant satisfaction
- Resident relations serving as a primary contact for prospective and current tenants addressing concerns and answering inquiries
- Record keeping, maintaining records of lease applications, tenant files and other important leasing documents
Senior Sales Advisor (Seasonal)
Apple
03.2022 - 01.2023
- Guided customers in selecting products to meet their needs.
- Demonstrated product features to enhance customer understanding.
- Educated team members on new technologies and software updates.
- Resolved customer issues promptly to ensure satisfaction and loyalty.
- Resolved customer complaints in an efficient manner while preserving customer loyalty.
Tech support representative (Seasonal)
HR Block
12.2021 - 03.2022
- Delivered exceptional customer service through phone and chat support.
- Resolved technical issues for clients using HR Block software.
- Guided customers through tax preparation processes and software navigation.
- Collaborated with team members to improve support procedures and resources.
Receptionist
The Colony Animal Clinic
The Colony, Texas
12.2019 - 12.2021
- Greeted clients and their pets with a friendly and welcoming demeanor.
- Managed appointment scheduling using clinic software for efficient operations.
- Answered phone calls and addressed client inquiries promptly and professionally.
- Assisted veterinary staff by preparing examination rooms and handling supplies.
- Maintained accurate patient records and updated information in the system.
Education
Little Elm High School
Little Elm, TXSkills
- Leasing properties
- Lease negotiations
- Organizational skills
- Customer service
- Call management
- Attention to detail
- Fair housing regulations
- Building rapport
- Fair housing policies
- Lease agreements
- CRM software
- Entrepreneurial personality
- Strategic thinking
- Budget development
Timeline
Seller Operations Associate
Vivid Seats
02.2025 - 12.2025
Leasing Agent
Avanti On Centeral
01.2023 - 02.2025
Senior Sales Advisor (Seasonal)
Apple
03.2022 - 01.2023
Tech support representative (Seasonal)
HR Block
12.2021 - 03.2022
Receptionist
The Colony Animal Clinic
12.2019 - 12.2021
Little Elm High School