Five9
Seth Millis
Customer Service
Ellsinore,MO
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in the Health Care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work History
Customer Service Representative
Teladoc
Purchase, NY
01.2022 - Current
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Uber Partner
Uber
Gulfport, MS
01.2017 - 03.2020
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Accepted and processed fares.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Education
High School Diploma -
Harrison Central High School
Gulfport, MS 08.2005 - 05.2008
Didn't Graduate - Accounting And Finance
Mississippi Gulf Coast Community College
Perkinston, MS 01.2014 - 05.2021
Skills
Service recommendations
Software
Adobe Connect
Zoom
Microsoft Word
Microsoft Excel
Interests
Data Entry
Accounting
Administrative Assistant
Customer Service
Timeline
Customer Service Representative
Teladoc
01.2022 - Current
Uber Partner
Uber
01.2017 - 03.2020
Didn't Graduate - Accounting And Finance
Mississippi Gulf Coast Community College
01.2014 - 05.2021
High School Diploma -
Harrison Central High School
08.2005 - 05.2008
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