Hi, I’m
Seth Osborne
Sedalia,MO
Summary
As a successful account representative, I consistently ensured client satisfaction through ongoing support. With a keen ability to identify market trends and a thorough understanding of the competitive landscape, I leveraged my exceptional communication skills to clearly present options to customers. My in-depth knowledge of product lines enabled me to drive profitability and maintain high levels of customer satisfaction.
Overview
11
years of professional experience
Work History
DCA Outdoor
Key Account Representative
02.2022 - Current
Job overview
- Expanded product offerings within existing accounts through upselling and cross-selling efforts, driving additional revenue streams.
- Facilitated smooth transitions for onboarding new key accounts by working closely with internal teams to ensure timely delivery of products and services.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Coordinate and schedule all delivery driver assignments and deliveries at the Blue Springs location.
Lowe's
Pro Sales Associate (Commercial Sales)
01.2020 - 02.2021
Job overview
- Manage commercial accounts while achieving monthly sales goals
- Urgently assist Commercial contractors by building material estimates based on provided building plans and blueprints
- Have expert knowledge of building products and their applications
- Grow commercial accounts by creating long lasting relationship with the customer while being their sole point of contact within the Lowe's organization
- Tender sales and organize the logistics of product delivery to the customers job site.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Used in-store system to locate inventory and place special orders for customers.
Lowe's
Merchandising Service Manager (MSM)
01.2017 - 08.2020
Job overview
- Oversee Merchandising service team and the successful execution of corporate resets at the store level
- Schedules Merchandising Service team and manages resources for the team to drive efficient project execution of the overall Merchandising Service strategy
- Delivers onboarding and training, Creates tailored developments plans for Merchandising Service Associates by analyzing metric and individual strengths, weaknesses, and needs
- Manages project and travel expenses.
- Launched quality assurance practices for each phase of development
Carpenter's Handy Man Service
Carpenter
04.2017 - 02.2020
Job overview
- Executes residential carpentry work
- Duties vary from Installing doors and windows, drywall work, residential plumbing to whole house remodels
- Interacts with customers to meet their needs and provide excellent customer service.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
Lowe's
Merchandising Service Associate
01.2015 - 03.2017
Job overview
- Executes corporate resets at the store level
- Implements efficient time management to meet the deadlines of corporate Merchandising Service Strategies that consist of entire department remodels with their associated collateral materials.
- Increased efficiency and team productivity by promoting operational best practices.
Lowe's
Sales Specialist (Millwork)
03.2013 - 01.2015
Job overview
- The Sales Specialist serves as an expert, explaining the specifications and features of building material product or service to existing or potential customers, with the goal of closing a sale
- Provide exceptional consultative services to customers and confirms their needs are met
- Being friendly and professional, eager to understand the customer's specific needs in order to pair the best products and service offerings in support of their project.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
Education
Metropolitan Community CollegeKansas City, MO
Associates Degree from Finance
05.2018
Truman High SchoolIndependence, MO
High School Diploma
05.2009
Skills
- Account Management
- Sales proposal creation
- Goal-Oriented
- Sales proficiency
- Prospecting skills
- CRM proficiency
- Problem Solving
- Team building
- Supervision and leadership
- Teamwork and Collaboration
- Account Servicing
References
- Mike Guyear, (816) 674-9408 - Former Supervisor (Lowe's)
- Jason Carpenter, (816) 536-6029 - Former Supervisor (Carpenter's Handyman Service)
- Tyler Miller (816) 839-2401 - Operations Foreman (KAT Wholesale)
Timeline
Key Account Representative
DCA Outdoor
02.2022 - Current
Pro Sales Associate (Commercial Sales)
Lowe's
01.2020 - 02.2021
Carpenter
Carpenter's Handy Man Service
04.2017 - 02.2020
Merchandising Service Manager (MSM)
Lowe's
01.2017 - 08.2020
Merchandising Service Associate
Lowe's
01.2015 - 03.2017
Sales Specialist (Millwork)
Lowe's
03.2013 - 01.2015
Metropolitan Community College
Associates Degree from Finance
Truman High School
High School Diploma