Seth Pettersen
Ventura
Summary
Accomplished Case Manager at The Arc of Ventura County, skilled in problem-solving and relationship building. Enhanced client well-being through strategic resource access and comprehensive care plans. Successfully collaborated with multidisciplinary teams, ensuring client progress and satisfaction. Proven ability to adapt strategies, resulting in a 20% improvement in client outcomes.
Overview
16
16
years of professional experience
Work History
Case Manager
The Arc of Ventura County
11.2012 - Current
- Assisted clients in accessing resources and support services to enhance well-being.
- Conducted initial assessments to identify client needs and develop service plans.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Maintained accurate and up-to-date case files in electronic records system.
- Provided follow-up support to monitor client progress and adjust services as needed.
- Educated clients on available community resources and self-advocacy strategies.
- Attended training sessions to enhance knowledge of case management best practices.
- Developed rapport with clients, fostering a supportive environment for open communication.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Sales Representative
Salt Water High LLC
02.2010 - 05.2011
- Developed and maintained relationships with key clients to drive repeat business.
- Conducted market analysis to identify new sales opportunities and trends.
- Collaborated with cross-functional teams to enhance product offerings based on customer feedback.
- Trained and mentored junior sales staff on best practices and company policies.
Education
Associate of Science -
Ventura College
Ventura, CA05-2024
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Decision-making
- Conflict resolution
- Email and telephone etiquette
- Positive attitude
- Relationship building
- Active listening
Timeline
Case Manager
The Arc of Ventura County
11.2012 - Current
Sales Representative
Salt Water High LLC
02.2010 - 05.2011
Associate of Science -
Ventura College
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