Seth Phelps
Lansing,MI
Summary
To seek and maintain a career position that offers professional challenges and utilizes interpersonal skills, excellent time management and problem-solving skills in the engineering field.
Overview
10
10
years of professional experience
Work History
Service Engineer
Orbitform
01.2022 - Current
- Works with a variety of machinery in the riveting and forming industries, specializes in custom build machinery
- Analyzes, inspects and reviews findings to determine the best solutions to mechanical and electrical problems
- Reports common complaints of customers to top management in order to address the situation for future reference
- Provides customers with regular reports and feedback on their service requests - recommends necessary parts needed for optimal production
- Works alongside technical sales engineers
- Offers customer training for products
- Monitors the performance of machinery
- Maintains product manuals
- Develops and maintains relations with customers
- Makes recommendations to maintenance technicians
- Offers feedback on product development, features and functions
Maintenance Engineer
Premier Thermal Solutions
08.2021 - 03.2022
- Serviced, repaired and maintained heat treatment equipment like furnaces, quenches and oversized sandblasters
- Conducted frequent quality checks on equipment to ensure no maintenance is required
- Ensured the organization complies with safety regulations while maintenance takes place
- Created a maintenance plan for the organization's equipment, and adhered to it
- Established maintenance policies and procedures
- Ensured that Maintenance Technicians carry out planned maintenance
- Kept a record of preventive and emergency maintenance performed
Service Engineer
Team Caribou
06.2018 - 06.2022
- Serviced, rebuilt and maintained corrugated machinery
- Analyzed, troubleshooted and diagnosed problems - provided prompt repair and solutions
- Created relationships with key decision-makers and served as external technical spokesperson
- Inspected equipment to diagnose operational issues
- Explained diagnostic findings to customers and outlined repair or service options
Plumbing Technician
Phelps Plumbing & Heating
05.2014 - 01.2022
- Installed, repaired and maintained water, gas and sewer systems
- Serviced, repaired and maintained commercial grade boilers
- Measured, threaded, and cut materials to correct angles
- Performed routine maintenance of plumbing systems in residential and commercial buildings
- Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes
- Worked non-standard and on-call hours and weekends on rotational basis and patiently focused on customer needs
- Established and maintained positive working relationships with supervisors, co-workers and customers
Logistical Specialist
Dayton Freight Lines
09.2020 - 11.2021
- Tracked orders and notified customers of status or potential delays.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
Education
Bachelor of Arts - Physics/Mathematics/Engineering
Spring Arbor University
Spring Arbor, MI12.2021
Some College (No Degree) - Mechanical Engineering
Michigan State University
East Lansing, MICertification - Welding Technology
Mecosta-Osceola Career Center
Big Rapids, MI2018
High School Diploma -
Reed City High School
Reed City, MI05.2018
Skills
Programs: Microsoft office, Google workspace, Solidworks, Edrawings, Paylocity, Intranet Program, and Encompix
Mechanical/Electrical: Design modification, build/rebuild, service, and drawing interpretation
Professional Skills:
- Critical thinking
- Effective communication
- Organization
- Multitasking
- Project management
- Sales
Timeline
Service Engineer
Orbitform
01.2022 - Current
Maintenance Engineer
Premier Thermal Solutions
08.2021 - 03.2022
Logistical Specialist
Dayton Freight Lines
09.2020 - 11.2021
Service Engineer
Team Caribou
06.2018 - 06.2022
Plumbing Technician
Phelps Plumbing & Heating
05.2014 - 01.2022
Bachelor of Arts - Physics/Mathematics/Engineering
Spring Arbor University
Some College (No Degree) - Mechanical Engineering
Michigan State University
Certification - Welding Technology
Mecosta-Osceola Career Center
High School Diploma -
Reed City High School
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