Summary
Overview
Work History
Education
Skills
Interests
Timeline
CustomerServiceRepresentative

Seth Reese

Huntersville,NC

Summary

Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty, notably at Taste of Buffalo Pizzeria. Excelled in complaint resolution and Microsoft Excel, achieving top performance metrics. Skilled in empathy and effective communication, leading to increased repeat business and positive feedback.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Taste of Buffalo Pizzeria
10.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Customer Service Representative

Viva Chicken
07.2023 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

McDonald's
03.2022 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Associate of Arts - Electrical Engineering

Central Piedmont Community College
Charlotte, NC
05-2026

Skills

  • Call center experience
  • Microsoft Excel
  • Complaint resolution
  • Customer satisfaction measurement

Interests

  • Graphic Design
  • Music
  • Gym Workouts
  • Watching Movies and TV Shows

Timeline

Customer Service Representative

Taste of Buffalo Pizzeria
10.2024 - Current

Customer Service Representative

Viva Chicken
07.2023 - 09.2024

Customer Service Representative

McDonald's
03.2022 - 07.2023

Associate of Arts - Electrical Engineering

Central Piedmont Community College

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Seth Reese