Seth Wordell
Milwaukee,WI
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative
Left Bank Wine & Spirits Co
02.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Leveraged data-driven insights from market research to inform decision-making during client presentations.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Sales Support
Left Bank Wine & Spirits Co
08.2023 - 02.2024
- Trained new Sales Support Representatives, enhancing team productivity and cohesion.
- Boosted customer satisfaction by providing timely and accurate sales support services.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Collaborated with sales organization and delivered outstanding sales support to retain and grow business.
Lead Event Manager
Shully's Cuisine And Events
06.2017 - 08.2023
- Directed and supervised event staff and volunteers to maintain seamless event operations.
- Helped organize and manage successful events with attendance of over 700 people.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Worked with on-site and external party planners to create and manage supply ordering and waitstaff for small and large events.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
Destination Innovation
Kohl's
11.2019 - 12.2019
- Researched market trends to identify customer needs and preferences for strategic planning.
- Consulted with product development teams to enhance products based on customer interest data.
- Presented comprehensive marketing plans with aim to consistently achieve targets for increase revenue.
- Researched and identified new opportunities for product and brand development.
- Devised content strategy to effectively engage target audiences.
Entrepreneurial Skills Accelerator Member
The Commons MKE
09.2019 - 12.2019
- Selected from amongst applicants from 25 different universities.
- Collaborated with cross-disciplinary and cross-university teams
- Applied design thinking practices to solve real worth challenges from companies including Kohl's and American Family Insurance.
Education
High School Diploma -
Kettle Moraine Lutheran High School
Jackson, WI05.2018
Skills
- Lead prospecting
- Records Management
- Process Improvement
- Account development
- Network development
- Customer Retention
- Sales closing
- Customer Service
- Revenue Generation
- Product Promotions
Certification
- Certified Sherry Wine Specialist, Wine Scholar Guild - with Honors
- WSET Level 2 Award in Wine, Wine & Spirits Education Trust - with Distinction
Timeline
Sales Representative
Left Bank Wine & Spirits Co
02.2024 - Current
Sales Support
Left Bank Wine & Spirits Co
08.2023 - 02.2024
Destination Innovation
Kohl's
11.2019 - 12.2019
Entrepreneurial Skills Accelerator Member
The Commons MKE
09.2019 - 12.2019
Lead Event Manager
Shully's Cuisine And Events
06.2017 - 08.2023
High School Diploma -
Kettle Moraine Lutheran High School
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