Sette Sall
Bronx,NY
Summary
As a Server Trainer and Supervisor at Applebees, I excelled in high-volume dining environments, leveraging strong leadership and upselling strategies to enhance team performance and dining experiences. I significantly improved new hire productivity and customer satisfaction, mastering both food presentation and safe handling procedures.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server Trainer / Supervisor
Applebees
05.2013 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
Skills
- High-volume dining
- Upselling strategies
- Safe handling procedures
- Food presentation
- Strong leadership
- Dining customer service
- Table management
Certification
Food handling certificate
Timeline
Server Trainer / Supervisor
Applebees
05.2013 - Current
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