Sevana Brown

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Managed payroll operations for employees.

• Supported attorneys in preparing for trials by organizing case materials and drafting legal documents.
• Streamlined document review processes, resulting in more accurate and efficient case management.
• Coordinated scheduling for legal proceedings with clients and courts.
• Used internal templates to prepare subpoenas and client correspondence.

Oversaw compliance checks for ATF regulations nationwide.

Monitored flagged employees not adhering to sales protocols of Alcohol, Tobacco, and Firearms.