Sevell Wilson
Palmdale,CA
Summary
Dedicated and flexible professional with a strong background in customer service, communication, and problem-solving. Adept at handling multiple tasks efficiently while ensuring a high standard of customer satisfaction. Proven ability to collaborate with teams to meet store objectives and enhance productivity.
Overview
1
1
year of professional experience
Work History
Merchandise Sales Associate
Print & Design Solutions Inc. (PDS)
09.2025 - Current
- Sold merchandise at large-scale events including concerts, festivals, and sporting events.
- Assisted customers with purchases, product questions, and transactions in high-volume settings.
- Handled cash and card payments accurately while maintaining quick service during peak times.
- Engaged with customers to promote products and increase sales.
- Maintained organized and visually appealing merchandise displays.
- Collaborated with team members to ensure smooth operations during events.
Sales Associate
Club Demonstration Services (CDS) at Costco
Santa Clarita, CA
07.2025 - Current
- Engaged with customers in a high-traffic retail environment, promoting products and creating positive shopping experiences.
- Demonstrated products through live presentations, influencing purchasing decisions and increasing sales.
- Built strong communication skills by interacting with a wide range of customers and answering product questions.
- Used persuasive selling techniques to drive product awareness and boost customer interest.
- Collaborated with team members to execute successful in-store events and promotions.
- Maintained organized and clean demonstration areas while following company standards.
Sales Associate
Five Below
Palmdale, CA
10.2024 - 01.2025
- Customer Service Excellence: Greet and assist customers promptly, assess their needs, and provide tailored recommendations to ensure a positive shopping experience.
- Product Knowledge and Assistance: Share product knowledge, answer questions, and direct customers to merchandise while engaging in suggestive selling techniques.
- Sales Promotion: Inform customers about current store events, promotions, and special activities to enhance engagement and drive sales.
- Conflict Resolution: Address and resolve customer concerns efficiently, offering alternative solutions to ensure satisfaction and reduce returns.
- Team Collaboration: Collaborate with colleagues to achieve store and company objectives, fostering a positive and productive work environment.
- Feedback Communication: Provide management with timely updates on merchandise restocking needs, customer service requirements, and feedback.
Education
High School Diploma -
California State University, Northridge
Northridge, CA03.2026
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Highland High School
Palmdale, CA06.2024
Skills
- Customer Service & Customer Engagement
- Sales & Upselling Techniques
- Time Management
- Active Listening
- Cash Handling & POS Systems
- High-Volume Transaction Management
- Analytical Thinking
- Adaptability in Fast-Paced Environments
- Team Collaboration
Timeline
Merchandise Sales Associate
Print & Design Solutions Inc. (PDS)
09.2025 - Current
Sales Associate
Club Demonstration Services (CDS) at Costco
07.2025 - Current
Sales Associate
Five Below
10.2024 - 01.2025
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Highland High School
High School Diploma -
California State University, Northridge