Sevil Usmanova
Hadley,MA
Summary
Friendly and adaptable professional with a background in varying industries, namely: periodontics, banking, social work, and retail.
Overview
2
2
years of professional experience
Work History
Patient Care Coordinator
T. John Megas D.M.D.,Periodontics And Implantology
04.2023 - 05.2023
- Acted as a liaison between patients, doctors, and practice staff.
- Answered calls, scheduled appointments, among other administrative tasks
- Abided by HIPAA regulations.
Teller I
TD Bank
10.2022 - 04.2023
- Provided legendary Customer Service while processing Customer transactions face-to-face for a variety of routine to more complex financial transactions.
- Met individual performance metrics
SAFEPLAN Advocate
YWCA Of Western MA
05.2022 - 09.2022
- Provided daily in-court advocacy and safety planning to survivors of domestic violence and their children at assigned courts
- Assisted with 209A or 258E application paperwork.
Sales Associate
LA7 Stores
05.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Arts - History
University of Massachusetts Amherst
Amherst, MA05.2022
Skills
- 5 years Excellent Customer Service
- Strong Interpersonal Skills
- Strong Verbal Communication Skills
- Interacting with Varying Customers
- Handling Difficult Customer Conversations
- Well-Organized
- Proven Time Management Skills
- Proven Prioritization Skills
- Work Under Critical Time Constraints in Team Environment
- Proficiency with Internet-User Level Technology
Timeline
Patient Care Coordinator
T. John Megas D.M.D.,Periodontics And Implantology
04.2023 - 05.2023
Teller I
TD Bank
10.2022 - 04.2023
SAFEPLAN Advocate
YWCA Of Western MA
05.2022 - 09.2022
Sales Associate
LA7 Stores
05.2021 - 05.2022
Bachelor of Arts - History
University of Massachusetts Amherst
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