Seylan Esbin
West Palm Beach,FL
Summary
Enthusiastic, motivated and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Bartender
Camelot
04.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Waitress
The Cheesecake Factory
01.2022 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Operated POS systems to cash out customer checks and complete order transactions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Hostess
Lynora's
09.2020 - 04.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
Crew Member
Trader Joe's
09.2017 - 08.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Associate of Science -
Palm Beach State College
Lake Worth, FL06.2024
High School Diploma -
Clifton High School
Clifton, NJ06.2019
Skills
- Recipe and Menu Memorization
- Service Prioritization
- Excellent Communication
- Organization and Time Management
- Teamwork and Collaboration
- Pet Handling
horticulture, animals and children
I have a big green thumb, love growing and taking care of plants, my collection is up to 118 different house plants. Animals and children have always had a soft spot in my heart, I own 2 cats and a dog and love volunteering at local shelters. I babysat for many years and have always loved working with younger children.
Timeline
Bartender
Camelot
04.2023 - Current
Waitress
The Cheesecake Factory
01.2022 - Current
Hostess
Lynora's
09.2020 - 04.2021
Crew Member
Trader Joe's
09.2017 - 08.2019
Associate of Science -
Palm Beach State College
High School Diploma -
Clifton High School
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