Seymone Kelly
Baton Rouge,LA
Summary
Dynamic Customer Service Representative with proven expertise at Remote, excelling in problem resolution and client relations. Recognized for enhancing first-call resolution rates and training new team members. Skilled in CRM software and active listening, consistently delivering exceptional service and fostering customer satisfaction. Committed to improving team performance and operational efficiency.
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Remote
02.2022 - 04.2024
- Resolved customer inquiries and complaints through various communication channels, ensuring high satisfaction levels.
- Utilized CRM software to track customer interactions and manage follow-up tasks efficiently.
- Collaborated with team members to streamline processes and enhance service delivery quality.
- Conducted product knowledge training for new representatives, improving overall team performance.
- Resolved customer inquiries effectively, ensuring high satisfaction and retention rates.
- Assisted in training new team members on call handling protocols and customer service best practices.
- Managed complaint resolution processes, demonstrating empathy and professionalism in challenging situations.
- Utilized CRM software to track customer interactions and maintain accurate records for follow-up actions.
- Provided consistent feedback to management, contributing to improvements in training materials and process guidelines.
- Implemented strategies to increase first-call resolution rates, enhancing overall operational efficiency.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Monitored performance metrics regularly, identifying areas for personal development and team growth initiatives.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Direct Support Professional
State Home Care
06.2016 - 01.2018
- Provided compassionate support to individuals with disabilities, enhancing daily living skills and overall well-being.
- Assisted in developing personalized care plans, ensuring alignment with individual needs and preferences.
- Facilitated recreational activities, promoting social interaction and community engagement among clients.
- Monitored client progress, documenting changes to inform adjustments in care strategies and interventions.
- Collaborated with interdisciplinary teams to coordinate services, improving client outcomes through comprehensive support.
- Implemented safety protocols during daily tasks, ensuring a secure environment for clients and staff members.
- Trained new staff on best practices for client care, fostering a culture of quality support within the team.
Education
High School Diploma -
Christa McAuliffe Adult Learning Center
Baton Rouge, LA05-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Problem resolution
- Customer relations
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
Languages
English
Full Professional
Timeline
Customer Service Representative
Remote
02.2022 - 04.2024
Direct Support Professional
State Home Care
06.2016 - 01.2018
High School Diploma -
Christa McAuliffe Adult Learning Center