
Proactive and dependable individual with a background in customer service and team collaboration. Known for resolving inquiries effectively and participating in continuous improvement discussions. Eager to leverage skills in a dynamic environment.
● Learned safety protocols to ensure compliance with aviation regulations. Helped resolve passenger inquiries by providing accurate information and guidance.
● Participated in training sessions to understand airline policies and procedures.
● Documented operational issues for follow-up with management for improvement discussions.
● Worked alongside senior team members to learn related job tasks and roles.
● Engaged with customers to provide product information and support.
● Collaborated with team members to develop effective sales strategies.
● Delivered presentations on products, enhancing customer understanding and interest.
● Resolved customer complaints promptly and professionally.
-Customer service
-Team collaboration
-Problem resolution
-Effective communication
-Presentation skills
-Telephone etiquette
-Dependable and reliable
-Fast learner
-Creative and resourceful
Turkish Students Association ERAU