Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Seynabou Diop

The Bronx

Summary

Accomplished Supervisor at CVS Pharmacy, adept in staff management and customer service, significantly enhanced team productivity and customer satisfaction. Expert in training and mentoring, with a knack for developing efficient workflows and fostering team unity. Achieved notable improvements in staff performance and safety standards, demonstrating a balance of hard and soft skills.

Overview

8
8
years of professional experience

Work History

Supervisor

CVS Pharmacy
08.2019 - 05.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.

Sales Associate

CVS Pharmacy
08.2016 - 07.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

Associate Degree In Nursing - Nursing

Cheikh ANTA Diop University
DAKAR , SENEGAL

GED -

Hostos Community College
Bronx, NY

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Staff discipline
  • Team building
  • Processes and procedures
  • Relationship building

Languages

English,French , Wolof
Native or Bilingual

Timeline

Supervisor

CVS Pharmacy
08.2019 - 05.2024

Sales Associate

CVS Pharmacy
08.2016 - 07.2019

Associate Degree In Nursing - Nursing

Cheikh ANTA Diop University

GED -

Hostos Community College

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Seynabou Diop