Aisha Bayo
Jonesboro,GA
Summary
Results-driven customer service professional with history of optimizing member interactions and service delivery. Known for fostering collaborative team environment and achieving targeted outcomes. Skilled in conflict resolution and communication, recognized for adaptability and reliability.
Overview
7
7
years of professional experience
Work History
Member Experience Advisor
Nations Benefits
11.2023 - Current
- Served as an advocate for members within the organization, championing their interests during internal discussions about program development or policy changes.
- Educated members about available resources and benefits associated with their memberships, maximizing utilization rates across various services provided by the organization.
- Provided ongoing support to members by promptly answering inquiries and offering tailored assistance when needed.
- Collaborated with cross-functional teams to develop initiatives aimed at enhancing overall member experiences.
Sale's Representative
Kaiser Permanente
03.2022 - 09.2023
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Develop a channel plan and report profile and performance results
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Expanded customer base through cold calling, networking, and relationship building.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Health Concierge
Randstad
07.2020 - 02.2022
- Processed claim referrals, new claim handoffs, and escalated issues as appropriate through the system for grievances and appeals
- Participated in ongoing professional development opportunities to stay current on industry best practices and enhance the quality of care provided.
- Implemented innovative solutions to address unique challenges faced by individual patients, resulting in tailored care plans that met their specific needs.
- Managed sensitive information with discretion, maintaining strict confidentiality in accordance with HIPAA regulations.
- Evaluated patient feedback and made necessary adjustments to processes, ensuring continuous improvement in service delivery.
Leasing Consultant
Horizon Realty Partners
01.2018 - 03.2020
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Enhanced community atmosphere by planning and executing engaging resident events.
Education
High School Diploma -
Westlake High School
01.2016
Skills
- Customer Service
- Sales
- Data Entry
- Microsoft Office software
- Salesforce
- Account Management
- Bookkeeping
- Issue and conflict resolution
- Assistant Manager Experience
- Office Management
- Presentation Skills
- Communication skills
- Organizational skills
Timeline
Member Experience Advisor
Nations Benefits
11.2023 - Current
Sale's Representative
Kaiser Permanente
03.2022 - 09.2023
Health Concierge
Randstad
07.2020 - 02.2022
Leasing Consultant
Horizon Realty Partners
01.2018 - 03.2020
High School Diploma -
Westlake High School
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