Summary
Overview
Work History
Education
Skills
Timeline
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Sharkira Gilbert

MI

Summary

Tech-savvy professional with a strong background in data entry, sales, and profit-based scheduling. Skilled at utilizing various software and tools to efficiently manage and process data, while leveraging sales strategies to drive revenue growth. Adept at optimizing schedules to maximize profitability. Detail oriented, organized and dedicated to accuracy and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Scheduler

Stericycle
07.2023 - Current
  • Schedules and coordinates 100 appointments monthly, resulting in a 20% increase in on-time client meetings and improved customer satisfaction.
  • Coordinates daily schedules and internal calendars to maximize profit for professionals who specialize in keeping companies compliant with Bloodborne Pathogen training and waste management.
  • Interacts with external customers and internal staff to obtain data needed to facilitate resolution of technical issues, and identification of other special requirements.
  • Collecting data, maintaining spreadsheets, and entering and updating data within company databases.
  • Managing all B2B selling operations and activities within a particular territory.
  • Negotiating and closing multiple sales deals to achieve high revenue.

Lead Direct Care Worker

Flatrock Manor
06.2019 - 03.2023
  • Administered medication as directed by physician.
  • Scheduled and accompanied clients to medical appointments.
  • Remained alert to health related problems or behavioral issues of clients and competently responded.
  • Increased staff efficiency by 25% in 6 months, resulting in improved quality of service.
  • Revamped training program for direct care workers, resulting in 15% increase in staff retention in 3 months.

Opthalmic Technician

Michigan Eye Institute
08.2020 - 08.2021
  • Operated ophthalmic equipment for patient eye exams and prepared patients for exams and surgeries.
  • Used Lensometer to measure and record lens power of existing prescriptive spectacles.
  • Instilled anesthetic drops and assisted in laser treatments and minor procedures.
  • Measured intraocular pressure using Goldman and Tonopen tonometry process.
  • Increased patient volume by 25% in 3 months through improved efficiency protocols.
  • Increased ophthalmic testing accuracy by 30% in 3 months, resulting in higher patient satisfaction.

Medical Assistant

Hamilton Community Health Network, Fenton
01.2019 - 09.2019
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Reduced patient wait times by 20% in 6 months, resulting in increased customer satisfaction.
  • Answering phone calls and answering patient's questions.
  • Entering patient sensitive information into our health information system

Education

Associates Of Applied Sciences in Medical Assisting -

Baker College Of Flint
Flint, MI

Skills

  • Analytics
  • Attention to Detail
  • B2B Sales
  • Data Entry
  • IT
  • Microsoft Office
  • Monarch
  • Profit-Based Scheduling
  • Salesforce
  • SAP
  • Stream-lined software systems
  • Travel Logistics

Timeline

Scheduler

Stericycle
07.2023 - Current

Opthalmic Technician

Michigan Eye Institute
08.2020 - 08.2021

Lead Direct Care Worker

Flatrock Manor
06.2019 - 03.2023

Medical Assistant

Hamilton Community Health Network, Fenton
01.2019 - 09.2019

Associates Of Applied Sciences in Medical Assisting -

Baker College Of Flint

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Sharkira Gilbert