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Hi, I’m
Sh-Keela Stroman
Aiken,SC
Summary
Dynamic entrepreneur and seasoned hairstylist at Simplee Slayyed Hair & More LLC, adept in business growth, customer relationship building, and financial management. Spearheaded innovative strategies enhancing revenue and client satisfaction, achieving a loyal customer base through exceptional service and strategic marketing. Excelled in human resources administration and cost control, significantly boosting company profitability and operational efficiency.
Overview
9
years of professional experience
1
Certification
Work History
Simplee Slayyed Hair & More LLC
Small Business Owner
02.2018 - Current
Job overview
- Devised processes to boost long-term business success and increase profit levels.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Promoted business via social media to generate leads and maximize brand identity.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses by 15 % and increase profit.
Simplee Slayyed Hair & More LLC
Hairstylist
01.2016 - 02.2017
Job overview
- Organized sales area and work station to showcase products and boost sales.
- Mixed pigments and used proper techniques to achieve desired color.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Distributed business cards outside of salon to generate new business.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Answered 30 plus phone calls and emails to schedule client appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Increased revenue through effective customer service and inventory management.
- Styled hair, makeup and nails for customers for special events and occasions.
- Developed loyal following of clients by providing high-quality services.
- Used social media platforms to promote salon and services.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
Education
Aiken Technical CollegeGraniteville, SC
Associate of Science from Business Management
06.2018
University Overview
- Relevant Coursework: Marketing & Advertisement
- Professional Development: Business
Skills
- Business growth and retention
- Human resources administration
- New business launch
- Business management and development
- Planning and execution
- Budget Management
- Cost control and analysis
- Business marketing
- Financial Management
- Employee Performance Management
- Business Development
- Small business operations
Certification
- Licensed Master Cosmetologist - 2007- Present
- Extension Training - 2014
- Marketing and Advertising
Timeline
Small Business Owner
Simplee Slayyed Hair & More LLC
02.2018 - Current
Hairstylist
Simplee Slayyed Hair & More LLC
01.2016 - 02.2017
Aiken Technical College
Associate of Science from Business Management
Availability
See my work availability
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