Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sha-shae "Shae" Henderson

Summary

Nationally certified phlebotomy technician with experience in venipuncture, blood collection, and safety protocols. Strong background in communication, problem-solving, and attention to detail. Recognized for dependability, tenacity, and adaptability. Eager to join a diverse team of professionals, utilizing organizational skills and commitment to quality patient care. Brings a positive attitude and dedication to continuous learning and growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Experience Specialist

Alorica
12.2024 - Current
  • Adhere to HIPPA & PHL Laws
  • Validate member's account
  • Assist inbound calls from members with OTCH over the counter health question, Benefits & orders
  • Maintain and document all call related information for auditing and reporting purposes
  • Addressed customer inquiries efficiently, improving response times and service quality.

Warehouse Shipping & Receiving Clerk II

Polyglass USA
05.2019 - 09.2024
  • Verify and manage inbound and outbound loads, ensuring accuracy and compliance
  • Schedule inbound deliveries and maintain up-to-date dock scheduling
  • Reconcile production goods with warehouse inventory to ensure consistency
  • Oversee the check-in and check-out process for drivers
  • Enter and file purchase orders accurately and efficiently
  • Handle packaging and shipping of finished goods via FedEx
  • Create Bills of Lading (BOL) for shipping orders
  • Answer phones and direct calls to appropriate departments
  • Manage customer sales records, ensuring data accuracy and accessibility
  • Communicate effectively with Transportation Dispatch and brokers to facilitate smooth operations

Education

Phlebotomy

Waco Phlebotomy
Waco, TX
02-2025

Skills

  • MedCA; National Phlebotomy Technician Certification
  • Skilled in all aspects of venipuncture collection on all patient populations
  • Experienced with patient intake, recording vital signs and patient charting
  • Experienced with specimen processing and transport
  • Point of care testing; HCG, Rapid Strep, Covid19, and Glucose monitoring
  • Basic Life Support – CPR Certified

Certification

MedCA; National CPT Exam - Pending

PTC; Phlebotomy Technician Certification

Basic Life Support CPR - Certified - Pending

Timeline

Customer Experience Specialist

Alorica
12.2024 - Current

Warehouse Shipping & Receiving Clerk II

Polyglass USA
05.2019 - 09.2024

Phlebotomy

Waco Phlebotomy

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Sha-shae "Shae" Henderson