Summary
Overview
Work History
Education
Skills
Timeline
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Shaakira McFarlande

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Sleep Supply Specialist

Apria Healthcare
11.2022 - Current
  • Help create a better patient experience.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Customer Service Representative

Continuum- Verizon
07.2021 - 04.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered constant flow of customers calls with minimal wait times
  • Responded to customer requests for products.
  • Communicated with clients over phone, email and chat platforms.

Home Health Care Aide

RN Home Care Services
10.2014 - 03.2020
  • Maintained clean, safe and well-organized patient environment
  • Assisted patients with handling daily chores and errands
  • Interacted kindly with patients and families and displayed positive, outgoing attitude.

Education

High School Diploma -

Bronx Academy Of Health Careers
Bronx, NY
06.2008

Associate of Applied Science : Medical Assisting -

Wood Tobe-Coburn School
New York, NY
03.2011

Skills

  • Efficient and Detail-Oriented
  • Compassionate
  • Great Customer service
  • Calm and Professional Under Pressure
  • De-escalation Techniques
  • Sales closing

Timeline

Sleep Supply Specialist

Apria Healthcare
11.2022 - Current

Customer Service Representative

Continuum- Verizon
07.2021 - 04.2022

Home Health Care Aide

RN Home Care Services
10.2014 - 03.2020

High School Diploma -

Bronx Academy Of Health Careers

Associate of Applied Science : Medical Assisting -

Wood Tobe-Coburn School

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Shaakira McFarlande