Shaakira McFarlande
Hollywood,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Sleep Supply Specialist
Byram Healthcare
Miramar, FL
08.2022 - 03.2024
- Educated patients on the importance of healthy sleep habits and lifestyle changes to improve sleep quality.
- Conducted comprehensive in-home and overnight sleep studies to diagnose underlying causes of patient's sleep issues.
- Monitored patient progress throughout their course of treatment, providing feedback and adjusting treatments as needed.
- Provided education on proper use of Continuous Positive Airway Pressure machines and other devices used in the management of obstructive sleep apnea.
Customer Service Representative
Continuum- Verizon
Miami, FL
07.2021 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Home Health Care Aide
RN Home Care Services
Boca Raton, FL
10.2014 - 03.2020
- Maintained clean, safe and well-organized patient environment
- Assisted patients with handling daily chores and errands
- Interacted kindly with patients and families and displayed positive, outgoing attitude.
Education
High School Diploma -
Bronx Academy Of Health Careers
Associate of Applied Science - Medical Assisting
Wood Tobe-Coburn School
Skills
- Efficient and Detail-Oriented
- Compassionate
- Great Customer service
- Calm and Professional Under Pressure
- De-escalation Techniques
- Sales closing
Timeline
Sleep Supply Specialist
Byram Healthcare
08.2022 - 03.2024
Customer Service Representative
Continuum- Verizon
07.2021 - 04.2022
Home Health Care Aide
RN Home Care Services
10.2014 - 03.2020
High School Diploma -
Bronx Academy Of Health Careers
Associate of Applied Science - Medical Assisting
Wood Tobe-Coburn School
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