Shabir Mohsenyan
Stafford ,Virginia
Summary
Dynamic supervisor with a proven track record at Walmart, excelling in staff management and customer service. Enhanced operational efficiency through strategic planning and process improvements, resulting in increased team productivity. Skilled in training and mentoring, I foster a collaborative environment that drives performance and elevates customer satisfaction.
Overview
5
5
years of professional experience
Work History
Supervisor
Walmart
Stafford
11.2022 - Current
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained new associates on company policies, safety protocols, and customer service standards.
- Monitored inventory levels, coordinated restocking efforts, and managed product placement for efficiency.
- Implemented process improvements to enhance team productivity and streamline workflow.
- Resolved customer inquiries and complaints effectively, fostering positive shopping experiences.
- Conducted performance evaluations for team members, providing constructive feedback and development plans.
- Collaborated with management to develop sales strategies that increased departmental revenue.
- Ensured compliance with corporate policies and regulatory requirements through regular audits and assessments.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
Associate
Walmart
Stafford, VA
08.2020 - 11.2022
- Assisted in analyzing data to support team decision-making and improve operational efficiency.
- Collaborated with team members to gather requirements and streamline project workflows.
- Conducted research on industry trends to inform project planning and execution strategies.
- Managed documentation for projects, ensuring accuracy and completeness of records.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
Education
Bachelor of Science - Business And Marketing Research
George Mason University
Fairfax, VAAssociate of Science - Business Administration
Northern Virginia Community College
Annandale, VA12.2021
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Attention to detail
- Strategic planning
- Inventory control
- Staff discipline
- Team building
- Processes and procedures
- Operations management
- Project management
- Relationship building
- Schedule development
- Policy enforcement
- Project planning
- Priority management
- Conflict resolution
- Inventory oversight
- Negotiation
- Business administration
- Business development
- Data analytics
- Safety protocols
- Coaching and mentoring
- Policy and procedure development
Timeline
Supervisor
Walmart
11.2022 - Current
Associate
Walmart
08.2020 - 11.2022
Bachelor of Science - Business And Marketing Research
George Mason University
Associate of Science - Business Administration
Northern Virginia Community College