Shabnam Haider
Sacramento,CA
Summary
Accomplished Case Manager and Program Assistant at LOA Family Community Development, adept in case management and relationship building. Excelled in fast-paced environments, enhancing client care through effective problem-solving and active listening. Demonstrated exceptional ability to adapt and communicate, ensuring compliance and fostering trust.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Case Manager
LOA Family Community Development
11.2022 - 02.2025
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Program Assistant
LOA Family Community Development
05.2022 - 11.2022
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
CVS Pharmacy
Operations Supervisor
01.2021 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
No Degree - Workforce Development Apprenticeship Program
California State University
CA01-2024
No Degree - Phlebotomy
Phlebotomy Training Specialists
Sacramento, CA03-2022
Sacramento City College General Studies
High School Diploma
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Relationship building
Languages
Dari
Native or Bilingual
Pashto
Native or Bilingual
English
Full Professional
Urdu
Full Professional
Certification
Certified Phlebotomy Technician
Timeline
Case Manager
LOA Family Community Development
11.2022 - 02.2025
Program Assistant
LOA Family Community Development
05.2022 - 11.2022
CVS Pharmacy
Operations Supervisor
01.2021 - 05.2022
Sacramento City College General Studies
High School Diploma
No Degree - Workforce Development Apprenticeship Program
California State University
No Degree - Phlebotomy
Phlebotomy Training Specialists
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