Shabrea DeWalt
Charlotte,NC
Summary
Results-driven individual with a proven track record of delivering quality work, achieving company goals, and providing exceptional service. Known for excellent communication and teamwork abilities. Passionate about continuous learning and professional development. Skilled in reconciling accounts, identifying discrepancies, and promptly resolving billing issues with strong attention to detail and numerical accuracy. Committed to maintaining confidentiality and upholding the highest standards of integrity in financial transactions.
Overview
4
4
years of professional experience
Work History
Cash Application Specialist
TBS Factoring
Charlotte, NC
11.2023 - Current
- Reviewed and applied customer payments to accounts using Lockbox, ACH, checks and wire transfers.
- Researched discrepancies between customers' payments and invoices.
- Assisted in preparing daily bank deposits of all incoming payments.
- Investigated returned items such as NSF checks or incorrect payments.
- Assisted with month end closing activities related to cash application.
- Worked closely with Accounts Receivable team to ensure timely resolution of any issues or discrepancies related to cash application process.
- Prepared weekly reports summarizing total amount of funds collected from customers.
Cash Logistics Processor
Brinks Armored
Charlotte, NC
12.2021 - 11.2023
- Received and processed cash payments from customers, ensuring accuracy of amounts.
- Balanced daily receipts with reports generated by computer system.
- Ensured compliance with internal control policies related to cash handling.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Organized cash movements between offices and to or from banks.
- Tracked daily cash differences, compiled reports, and compared past data to find causes.
- Developed strong relationships with banks and other financial institutions.
- Prepared bank deposits, verifying amounts and ensuring timely deposits.
- Managed daily cash transactions, ensuring accuracy and accountability.
Teller Supervisor
PLS Financial Services
Charlotte, NC
10.2020 - 12.2021
- Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
- Developed and implemented strategies to ensure customer satisfaction and meet service standards.
- Monitored cash levels in all drawers; balanced cash drawers at the end of each shift.
- Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
- Investigated discrepancies between actual cash counts and computer-generated totals.
- Managed and balanced cash vault, audits, and general ledger accounts.
- Supplied tellers with coin and currency.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Education
Bachelor of Science - Mathematics
Livingstone College
Salisbury, NC05-2020
Skills
- Software troubleshooting
- Credit management
- Cash Management
- Spreadsheet tracking
- Invoice Verification
- Account updating
- Problem-solving aptitude
- Time Management
- Multitasking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Resolved product issue through consumer testing.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Languages
English
Native language
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Cash Application Specialist
TBS Factoring
11.2023 - Current
Cash Logistics Processor
Brinks Armored
12.2021 - 11.2023
Teller Supervisor
PLS Financial Services
10.2020 - 12.2021
Bachelor of Science - Mathematics
Livingstone College
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