Shannon Robinson
Kenosha,WI
Summary
Twenty-eight years of experience in credit. Delivery of the highest level of customer service. Strong oral and written communication skills. Expert proficiency in Microsoft Word and Excel. Succeed in multiple departments. Thrive in a high-pressure environment. Self-starter with strong motivation. Experienced in SAP. Worked in an individual and team environment. Successfully handle multiple projects.
Overview
20
20
years of professional experience
Work History
Cash Application Specialist - Essendant Division
Essendant
09.2022 - 11.2025
- Apply payments for Enterprise Accounts between $30K and $2M.
- Reconcile payments by entering deductions and overpayments.
- Review my work thoroughly for errors.
- Coordinate with internal and external customers to resolve issues.
Credit Specialist – Essendant Division
Essendant
05.2019 - 09.2022
- Worked multiple portfolios of accounts $25K to $50K.
- Prepared digital copies of customer files.
- Made the highest number of outbound calls.
- Maintained the least number of balances over 360 days old.
Senior Credit Specialist – ORS Nasco Division
ORS Nasco
02.2017 - 05.2019
- Worked portfolio of accounts $50K to $100K.
- Analyzed financial statements for credit limit review.
- Trained new team members.
- Approved credit limit increases for accounts $25K to $50K.
Credit Specialist – ORS Nasco Division
ORS Nasco
02.2016 - 02.2017
- Worked multiple portfolios of accounts $25K to $50K.
- Reconciled misapplied payments and resolved customer disputes.
- Broke company record of outbound calls made.
- Kept 30 days plus past due balances under 3% of total AR.
Commercial Financial Collector at Aon in Lincolnshire, IL
K Force
10.2014 - 02.2016
- Managed portfolio of accounts totaling $3M.
- Trained in advanced Microsoft Excel techniques.
- Kept 1-30 days past due balances near 3% of total AR.
- Maximized productivity through effective time management.
Commercial Third-Party Collector
Brown and Joseph
11.2013 - 10.2014
- Collected for multiple clients.
- Used skip tracing to establish better contact with debtors.
- Used successful negotiations to increase collections.
- Achieved multiple month end bonuses.
Consumer Mortgage Collector
Harris Bank
05.2006 - 11.2013
- Worked portfolio of accounts with balances reaching $4M.
- Worked with multiple dialer programs.
- Maximized collection of receivables with account set offs.
- Achieved regular month end bonuses.
Education
Master of Science - Accountancy
University of Phoenix
Phoenix, AZ12.2012
Master of Management - Human Resources
University of Phoenix
Phoenix, AZ09.2011
Graduate Accounting Certificate - undefined
University of Phoenix
Phoenix, AZ06.2009
Master of Business Administration - undefined
University of Phoenix
Phoenix, AZ07.2008
Bachelor of Science - Management
Kaplan University
Davenport, IA09.2004
Skills
- Accounts receivable
- Microsoft Excel proficiency
- Cash management
- ERP systems
- Payment processing
- Credit management
- Spreadsheet tracking
- Software troubleshooting
- Payment research
- Transaction posting
- Collection strategies
- Time management
Timeline
Cash Application Specialist - Essendant Division
Essendant
09.2022 - 11.2025
Credit Specialist – Essendant Division
Essendant
05.2019 - 09.2022
Senior Credit Specialist – ORS Nasco Division
ORS Nasco
02.2017 - 05.2019
Credit Specialist – ORS Nasco Division
ORS Nasco
02.2016 - 02.2017
Commercial Financial Collector at Aon in Lincolnshire, IL
K Force
10.2014 - 02.2016
Commercial Third-Party Collector
Brown and Joseph
11.2013 - 10.2014
Consumer Mortgage Collector
Harris Bank
05.2006 - 11.2013
Master of Management - Human Resources
University of Phoenix
Graduate Accounting Certificate - undefined
University of Phoenix
Master of Business Administration - undefined
University of Phoenix
Bachelor of Science - Management
Kaplan University
Master of Science - Accountancy
University of Phoenix
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