Shabreail Jones
Phoenix,AZ
Summary
ShaBreail Jones, a dedicated and hardworking individual pursuing a Behavioral Health Science degree at Glendale Community College, seeks an opportunity to enter the behavioral health field prior to graduating in 2026. With a strong desire to gain practical experience and explore the dynamics of this profession, I am eager to contribute my skills and passion to your esteemed organization. Leveraging my commitment and work ethic, I aim to make a meaningful impact within your company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer service representative
Pet Smart
01.2022 - 01.2023
- I worked as a customer service representative and that involved booking salon appointments
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer service representative
Healthcare
01.2020 - 01.2022
- Enhanced efficiency by performing high-volume data entry tasks, ensuring timely completion of medical reports.
- Ensured compliance with HIPAA regulations through careful handling of confidential patient data during the entry process.
- Streamlined workflow by collaborating with healthcare professionals to obtain missing or incomplete patient information.
- Exceeded performance targets consistently while maintaining strict adherence to privacy guidelines set forth by regulatory bodies such as HIPAA and HITECH Act provisions.
Child Caregiver
Department Of Economic Security Child Care Administration
08.2013 - 07.2016
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Education
Associate In Applied Science (AAS) - Behavioral Science And Human Services
Maricopa Community Colleges - Glendale Community College
Glendale, AZAdvanced Behavioral Sciences (CER) - Behavioral Science And Human Services
GLENDALE COMMUNITY COLLEGE
Glendale, Arizona07.2024
high school diploma -
GRIDLEY ESPERANZA HIGH SCHOOL
01.2013
Skills
- Microsoft word
- Typing
- Organization
- Empathy
- Multitasking
- Adaptability
- Problem solving
- Confidentiality
- Communication skills
- Active listening
- Professionalism
- Behavioral treatment services
- Mental Health Assessment
- Assessment reports and other documentation
- Behavioral Health
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Effective Communication
- Case Documentation
- Relationship Building
Certification
- CPR CERTIFICATION
- FINGERPRINT CLEARANCE CARD
- ADULT MENTAL HEALTH FIRST-AID CERTIFICATION
Timeline
Customer service representative
Pet Smart
01.2022 - 01.2023
Customer service representative
Healthcare
01.2020 - 01.2022
Child Caregiver
Department Of Economic Security Child Care Administration
08.2013 - 07.2016
Associate In Applied Science (AAS) - Behavioral Science And Human Services
Maricopa Community Colleges - Glendale Community College
Advanced Behavioral Sciences (CER) - Behavioral Science And Human Services
GLENDALE COMMUNITY COLLEGE
high school diploma -
GRIDLEY ESPERANZA HIGH SCHOOL
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