SHABREE HARRIS
Maricopa,AZ
Summary
Business Administration graduate with experience in high-volume client service, process improvement, and operational accuracy. Skilled in communicating technical and procedural information to diverse audiences. Known for adaptability, detail orientation, and building trust with clients. Eager to apply these strengths while growing a career in human resources and business operations.
Overview
6
6
years of professional experience
Work History
Gaming Associate
Knighted Ventures
Sacramento
08.2022 - Current
- Maintained detailed records of high-value transactions, demonstrating accuracy, discretion, and professionalism in client interactions
- Monitored card room activities to ensure game integrity; identified and addressed cheating, card reading, or theft to uphold a fair gaming environment
- Fostered a positive team environment by mentoring new associates, ensuring readiness for procedural assessments, and integrating them smoothly into operations.
Customer Service Representative
Home Depot
Sacramento
08.2020 - 06.2022
- Established and nurtured relationships with customers by providing assistance, managing accounts and orders, and delivering tailored solutions
- De-escalated customer complaints and resolved issues promptly, ensuring satisfaction and reinforcing brand loyalty
- Resolved customer inquiries promptly, leading to noticeable improvements in satisfaction scores and repeat business.
Sales Associate
Forever21
San Francisco
07.2019 - 02.2020
- Supported daily operations in one of Forever 21’s busiest flagship locations, delivering efficient customer service in a high-traffic, multi-level retail environment.
- Upheld brand presentation standards through consistent inventory restocking and well-maintained merchandise displays.
- Engaged with customers to understand their needs, delivering tailored recommendations that strengthened customer loyalty.
Education
Bachelor's Degree - Business Management
San Francisco State University
San Francisco09.2024
Skills
- Client Relationship Management
- Attention to Detail
- Team Collaboration
- Adaptability
- Microsoft Excel and Digital Tools
- Analytical Thinking
COURSES
- Human Resources Management at San Francisco State University
- Operations Management at San Francisco State University
- Ethics at Work at San Francisco State University
- Informations Systems for Management at San Francisco State University
- Managing Diversity in the Workplace at San Francisco State University
- Seminar in Managing Teams at San Francisco State University
- Management and Organizational Behavior at San Francisco State University
References
References available upon request.
Timeline
Gaming Associate
Knighted Ventures
08.2022 - Current
Customer Service Representative
Home Depot
08.2020 - 06.2022
Sales Associate
Forever21
07.2019 - 02.2020
Bachelor's Degree - Business Management
San Francisco State University