Microsoft
Shabreka Foster
UNION,SC
Summary
Proven leader and efficient problem-solver, adept in Retail Merchandising and fostering empathetic client relationships. At Alorica, significantly enhanced customer satisfaction through innovative service solutions and effective team collaboration. Skilled in Microsoft Office and known for optimizing operational efficiencies, bringing a track record of delivering memorable customer experiences and exceeding service standards.
Overview
8
8
years of professional experience
Work History
Retail Merchandiser
Anderson Merchandisers, LLC
05.2023 - 02.2024
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Arranged consistent shelves, bins, and racks at 5 locations by following established planograms.
Customer Service Representative
Alorica
11.2021 - 09.2022
- Responded to customer requests for products, services, and company information.
- Created and maintained detailed database to develop promotional sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Compiled information and input into database.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Managed approximately 50- 60 Incoming calls per day from customers and other support team members.
Shift Leader
Hardee's Restaurant
11.2015 - 11.2021
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Associate of Applied Science -
Independence University
Salt Lake City, UT2020
Skills
- Retail Merchandising
- Microsoft Office
- Data Validation
- Data Processing
- Product Knowledge
- Call Management
- Appointment Scheduling
- Data Entry
- Data Collection
- Order Fulfillment
Software
Excel
Timeline
Retail Merchandiser
Anderson Merchandisers, LLC
05.2023 - 02.2024
Customer Service Representative
Alorica
11.2021 - 09.2022
Shift Leader
Hardee's Restaurant
11.2015 - 11.2021
Associate of Applied Science -
Independence University
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