Shabrese Thomas
Baltimore,MD
Summary
Results-driven Front Desk Manager with 4+ years of leadership experience in healthcare and customer-facing environments. Proven ability to supervise teams, improve operational efficiency, and deliver excellent customer service. Skilled in conflict resolution, cash handling, and administrative coordination. Strong background in patient care support and front office management.
Overview
12
12
years of professional experience
Work History
Front Desk Manager
ExpressCare
Parkville, Maryland
04.2021 - Current
- Supervise and lead a team of front desk staff, ensuring smooth daily operations
- Deliver high-quality customer service by resolving inquiries and complaints professionally
- Manage scheduling, check-in/check-out processes, and patient flow
- Handle cash control, payments, and daily financial transactions accurately
- Train and evaluate staff, improving overall team performance
- Maintain organized records and ensure compliance with company procedures
Medical Technologist
KRIS LEIGH ASSISTED LIVING
Gambrills, Maryland
01.2020 - 03.2021
- Monitored vital signs and assisted with patient care under medical supervision
- Administered medications and treatments as directed
- Maintained accurate patient records and updated electronic health systems
- Managed inventory and ordered medical supplies
- Scheduled appointments and handled front desk responsibilities
Dining Room Server
Stella Maris
Cockeysville, Maryland
12.2019 - 02.2020
- Provided excellent customer service in a fast-paced environment
- Assisted with training new staff on service procedures
- Maintained cleanliness and followed sanitation standards
- Coordinated with kitchen staff to ensure timely service
Warehouse Worker
Amazon
BALTIMORE, MD
12.2017 - 11.2019
- Maintained inventory accuracy through cycle counts
- Prepared and packed orders according to company standards
- Identified and resolved inventory discrepancies
- Operated efficiently in a high-volume warehouse setting
Environmental Services Housekeeper
Futurecare
TOWSON, M
03.2017 - 11.2018
- Cleaned and sanitized patient rooms and facility areas
- Responded quickly to safety hazards and spills
- Maintained inventory of cleaning supplies
Store Associate/Store Manager
Kids Footlocker
Nottingham, Maryland
01.2014 - 03.2017
- Managed daily store operations and supervised staff
- Handled cash reconciliation and sales transactions
- Resolved customer issues and improved customer satisfaction
- Organized merchandising and promotional display
Education
High School Diploma -
VIVIEN T THOMAS MEDICAL ARTS ACADEMY
Baltimore, MD06-2016
Some College (No Degree) - MEDICAL BILLING AND CODING
Martinsburg College
Martinsburg, WVSkills
- Front Desk Operations
- Team Leadership & Staff Development
- Customer Service Excellence
- Conflict Resolution
- Cash Handling & Payment Processing
- Scheduling & Reservations
- Medical Records & Data Entry
- Inventory Management
- Communication (Phone & Email)
- Organization & Multitasking
Dates - Resumesent
01/24/25
References
References available upon request.
Education
true,other,other
Timeline
Front Desk Manager
ExpressCare
04.2021 - Current
Medical Technologist
KRIS LEIGH ASSISTED LIVING
01.2020 - 03.2021
Dining Room Server
Stella Maris
12.2019 - 02.2020
Warehouse Worker
Amazon
12.2017 - 11.2019
Environmental Services Housekeeper
Futurecare
03.2017 - 11.2018
Store Associate/Store Manager
Kids Footlocker
01.2014 - 03.2017
Some College (No Degree) - MEDICAL BILLING AND CODING
Martinsburg College
High School Diploma -
VIVIEN T THOMAS MEDICAL ARTS ACADEMY