Hi, I’m
Shacodi Rowe
Douglasville,GA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
8
years of professional experience
Work History
Atlanta Hand Specialist
Medical Administrative Assistant
05.2023 - Current
Job overview
- Streamlined front desk operations through implementation of an effective filing system for patient documentation.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Attento Counseling
Office Administrator
01.2023 - 03.2023
Job overview
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Improved client relations through timely and courteous communication, addressing inquiries, and resolving issues promptly.
- Increased team productivity with efficient scheduling and calendar management for staff meetings, appointments, and events.
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
- Strengthened interdepartmental collaboration through clear communication channels between teams and regular updates on ongoing projects.
- Boosted overall office organization with meticulous filing systems that enabled easy retrieval of essential documents when required.
Goodwill of North Georgia
Customer Solutions Specialist
02.2017 - 01.2023
Job overview
- Enhanced customer satisfaction by 98 % promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved customer interaction and feedback collection.
- Implemented time-saving strategies to expedite resolution of customer concerns.
- Increased client retention through personalized attention and proactive problem-solving.
- Maintained detailed records of customer interactions, assisting in analysis of trends for continuous improvement efforts
- Balanced multiple priorities simultaneously while managing complex customer inquiries.
- Provided thorough training sessions for new hires, ensuring consistent quality in customer service delivery.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Snelling Staffing
Customer Service/Placement Caller
02.2016 - 02.2017
Job overview
- Boosted client retention rates by providing timely follow-ups and maintaining strong relationships with key accounts.
- Supported team performance by sharing best practices in call-handling techniques and problem-solving strategies.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Maintained comprehensive knowledge of products and services offered, enabling accurate responses to customer inquiries.
- Made average of 144 outbound and inbound calls per day.
Education
Chattahoochee TechMarietta, GA
Associate of Applied Science from Business Management
12.2023
South Cobb High SchoolAustell, GA
High School Dual Diploma
05.2004
Skills
- Customer Experience
- Inbound/Outbound Calls
- Administrative Support
- Filing
- Microsoft Office Suite and Google Suite
- Data Entry
- Training
- Document Management
- Multi-Line Phone Systems
- Mail Distribution
- Time Management
- Appointment Scheduling
Timeline
Medical Administrative Assistant
Atlanta Hand Specialist
05.2023 - Current
Office Administrator
Attento Counseling
01.2023 - 03.2023
Customer Solutions Specialist
Goodwill of North Georgia
02.2017 - 01.2023
Customer Service/Placement Caller
Snelling Staffing
02.2016 - 02.2017
Chattahoochee Tech
Associate of Applied Science from Business Management
South Cobb High School
High School Dual Diploma
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