Shacora Surles
Greensboro,NC
Summary
Dynamic professional with extensive experience at The UPS Store Inc., excelling in training and mentoring teams to enhance performance. Proven track record in complaint management and optimizing inventory processes, resulting in improved customer satisfaction. Strong leadership skills combined with a solutions-focused approach drive operational success and foster a collaborative work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Associate
The UPS Store Inc.
High Point, NC
02.2025 - Current
- Managed daily store operations, ensuring efficient workflow and exceptional customer service.
- Trained new associates on store policies, procedures, and point-of-sale systems.
- Developed solutions to enhance inventory management and minimize stock discrepancies.
- Maintained compliance with safety standards and operational guidelines for a secure environment.
- Resolved customer inquiries and complaints promptly, enhancing satisfaction levels.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Trained and supported new team members, maintaining culture of collaboration.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Assessed vulnerabilities to devise plans for mitigating impacts on project deadlines.
- Analyzed customer data to identify trends and anticipate customer needs.
- Optimized operations to minimize downtime and improve efficiency.
- Maintained a solutions-focused approach to address intricate challenges.
Store Manager
The UPS Store Inc.
Greensboro, NC
02.2022 - 09.2023
- Managed daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored staff on service protocols and operational procedures.
- Implemented strategies to optimize inventory management and minimize waste.
- Maintained high standards of store presentation through effective merchandising techniques.
- Resolved customer inquiries and complaints promptly, enhancing overall experience.
- Ensured compliance with company policies and procedures for safety and quality assurance.
- Maintained positive relationships with clientele by addressing issues promptly.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Boosted customer satisfaction through comprehensive training of sales associates in product details and sales strategies.
- Promoted positive workplace culture by fostering team connections.
- Enhanced financial performance by optimizing inventory management.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Courier Driver
FedEx Express
Greensboro, NC
04.2024 - 12.2024
- Executed package deliveries while maintaining strict adherence to FedEx timelines.
- Operated vehicles in compliance with traffic laws and route optimization protocols.
- Communicated effectively with customers regarding delivery status and addressed inquiries promptly.
- Maintained accurate records of deliveries, enhancing tracking accuracy and accountability.
- Partnered with dispatch to refine routing, leading to improved punctuality.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Strengthened interpersonal and communication skills via professional interactions with dispatchers, upper management, and peers.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
- Contributed to team success by actively participating in meetings about improving operational procedures.
- Delivered wide range of items, from documents to large parcels, showcasing versatility.
- Adhered to safety protocols and regulations to maintain compliance and minimize risk.
- Partnered with staff to overcome logistical obstacles and elevate service performance.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Outfitter Assistant
Cape Fear River Adventures
Lillington, NC
05.2021 - 10.2021
- Assisted customers in selecting appropriate outdoor gear based on individual needs and preferences.
- Maintained inventory accuracy through regular stock checks and organization of merchandise displays.
- Educated customers on product features, benefits, and safe usage to enhance their outdoor experience.
- Collaborated with team members to ensure a high standard of customer service during peak periods.
- Ensured high-quality customer interactions during high-demand situations.
- Participated in ongoing training sessions to stay current on fashion trends and improve product knowledge.
- Worked alongside management to plan events that enhanced customer engagement and revenue growth.
- Anticipated and mitigated merchandise quality concerns to avoid larger complications.
Tile Assistant
Timothy Hart
Dunn, NC
05.2020 - 08.2020
- Assisted in tile installation, ensuring precision and adherence to design specifications.
- Collaborated with team members to maintain organized workspace and optimize workflow efficiency.
- Prepared materials and tools for projects, reducing setup time and increasing productivity.
- Supported quality control processes by inspecting tiles for defects before installation.
Skills
- Training and mentoring
- Performance monitoring
- Team leadership
- Team supervision
- Complaint management
Certification
- Licensed Notary Public - 02/06/2023-02/06/2028
Timeline
Senior Associate
The UPS Store Inc.
02.2025 - Current
Courier Driver
FedEx Express
04.2024 - 12.2024
Store Manager
The UPS Store Inc.
02.2022 - 09.2023
Outfitter Assistant
Cape Fear River Adventures
05.2021 - 10.2021
Tile Assistant
Timothy Hart
05.2020 - 08.2020