Hi, I’m
ShaCoreya Lamb
Garland,TX
Summary
My background started with customer service then I transitioned to leasing.
Overview
5
years of professional experience
1
Certification
Work History
Direct Placement Employee Staffing
Leasing Agent
05.2021 - Current
Job overview
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Enhanced community visibility through strategic marketing initiatives, including online advertisements and open house events.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
SITEL Worldwide
Remote Customer Service Representative
09.2018 - 03.2021
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Jarvis Christian CollegeHawkins, TX
Master Of Criminal Justice from Criminal Justice
Dallas Can AcademyDallas, TX
Diploma from Mathematics
05.2016
Cedar Valley CollegeLancaster, TX
Certificate from Medical Front Office
02.2016
Skills
- Lending
- Local Market Conditions
- Prospecting Assistance
- Lease Oversight
- Property Tours and Inspections
- Background Checks
- Fair Housing Policies
- Building Rapport
- Telephone and Email Etiquette
- Office Management
- Tenant Screening
- Leasing and Sales
- Rent Collection
- Customer service
- Self-motivation
- Adaptability
- Effective communication
Certification
Medical Front Office
Timeline
Leasing Agent
Direct Placement Employee Staffing
05.2021 - Current
Remote Customer Service Representative
SITEL Worldwide
09.2018 - 03.2021
Jarvis Christian College
Master Of Criminal Justice from Criminal Justice
Dallas Can Academy
Diploma from Mathematics
Cedar Valley College
Certificate from Medical Front Office